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About Alberta.ca Account

Learn about what you can do with an Alberta.ca Account and how we protect your account’s security and privacy.

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Alberta.ca Account

Overview

An Alberta.ca Account provides you with secure access to multiple government programs and services. It is free to create an account.

Create an account

When you create an Alberta.ca Account, you can use your account for one of 2 purposes:

  1. Personal use
  2. Business use

If you need an Alberta.ca Account for both personal and business use, create separate accounts with different email addresses.

The personal information collected during account creation will depend on the type of online service you wish to access.

  • Personal use

    With an Alberta.ca Account for personal use, you can have either a verified or basic account which will determine which online services you are able to access. 

    Verified account

    • For Alberta residents.
    • Requires proof of identity. 
    • Example: Viewing your health information through MyHealth Records.

    Basic account

    • Available to everyone, no matter where you live.
    • No proof of identity needed.
    • Example: Making fine payments through MyAlberta eServices

    See available services for more information. 

    Recommendation: When creating your account, use a personal email address that is not shared with anyone else, such as a family member.

  • Business use

    With an Alberta.ca Account for Organizations, you can use online services for the organization you represent. You can also connect to different organizations if you have permission to represent them, like an accountant with many clients.

    Recommendation: Use your workplace email address or an email authorized by your organization. It must be individually assigned to you, such as "[email protected]", not "[email protected]".

Delete your account

  • To delete your account, call the contact centre at 1‐844‐643‐2789.
  • Once deleted, you cannot sign in or use online services unless you create a new account.
  • Deleting your Alberta.ca Account does not remove your information from the online services you have used. Your data stays safe and may remain active in those areas.

If you have questions about your account with any online services, contact them directly.

Resources

Below are additional resources to help:

Privacy and security

Privacy

Your Alberta.ca Account lets you manage everything (except deletion) by yourself. When signing up for an Alberta.ca Account, you will consent to the use and disclosure of your personal information as identified in the Terms of Use.

For more information, see the Alberta.ca privacy statement.

Compromised accounts

If you think your account has been compromised, sign in and change your password immediately and inform the contact centre by calling 1‐844‐643‐2789.

Internet security fact sheets

System requirements

You need to enable cookies and JavaScript in your web browser to use this website. To make sure you have the best experience possible, we recommend using the most up-to-date version of the following browsers:

  • desktop: Chrome, Firefox, Edge or Safari
  • mobile: Safari for iOS or iPadOS devices and Chrome for Android devices

Maintenance schedule

To maintain high quality services, our systems undergo regular maintenance. During the following maintenance windows, you may experience service deterioration or disruption:

  • Monday to Saturday, 10 pm to 10:30 pm, (22:00 to 22:30) MT
  • Sunday, 7 am to 12 pm, (07:00 to 12:00) MT
  • Thursday night 11 pm (23:00), to Friday 3 am (03:00) MT
  • Second Sunday of the month up to 24 hours

Contact

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