Skip to content

Notifications

Government mail service may be affected by the Canada Post labour disruption. Learn about how critical government mail will be handled.

AI search tool

Try our new Search AI tool as an alternative to the search below to improve your experience on Alberta.ca using artificial intelligence. See the AISearch fact sheet for more information.

Popular topics:

Alberta.ca Account
Part of Alberta.ca Account

Alberta.ca Account for personal use

How to create, verify and manage your Alberta.ca Account for personal use.

Explore pages in:
Alberta.ca Account

Important notice

Canada Post mail strike and account verification

If your Alberta Driver’s Licence or ID card has expired within the past 6 months you can still use it to verify your account. If it has been longer than 6 months, you will need to renew it at an Alberta Registry.

If you have requested for a new card, you do not need to wait for your new card to arrive in the mail in order to verify your account. Instead, you can use the Interim Driver’s Licence or ID card transaction receipt provided to you at the Alberta Registry after 3 days from your visit.

When you verify your account, you must have a valid and current mobile phone number registered at an Alberta Registry. During the Canada Post mail strike, a mobile phone number is required to receive your verification code. The delivery of the verification code by mail will not be available. If you need to add or update your mobile phone number, you must visit an Alberta Registry in-person.

We apologize for any inconvenience this may cause and appreciate your understanding and patience. If you have any questions or need assistance, contact us.

Overview

An Alberta.ca Account for personal use allows an individual to interact with online services. Some of these services may require your account to be verified by confirming your identity.

Create an Alberta.ca Account

Before you start

  • You need a personal email (not shared with anyone).
  • Depending on the service you are accessing, you need your Alberta driver’s licence or Alberta identification card.

How to create your account

Go to the Create account page, fill in the form, agree to the Terms of Use and click the submit button.

Read the Alberta.ca Account Reference Guide for step-by-step instructions.

Verify your account

You may be prompted to verify your account when accessing certain services that require proof of your Alberta residency or identity. This is not required by all services.

How to verify your account

To verify your account, you will need a current and valid identification (non-expired):

  • Alberta driver’s licence, or
  • Alberta identification card

Your ID must have your current address. You can use your mobile phone to verify your account via text message (data rates may apply).

To verify your account:

  1. Sign in to your Alberta.ca Account.
  2. Click on “Verify your account”.
  3. You can choose to have a verification code delivered to you either through text message or mailed to you. Note, text message is the quicker option.
  4. Once you have received your verification code, enter it to finish verifying your account.

Your account will remain verified as long as the ID used in this process is valid and has not expired. If your ID expires or you update it at a registry office, you must sign in and provide us with your new ID information to maintain your verification status.

Verification code options

You have a couple of options to send a verification code, depending on your type of identification. 

  • Verification code sent by text message to your mobile phone

    This account verification method is only available if you provided your mobile phone number at an Alberta Registry.

    1. During the verification process, you will be asked to pick a verification code option.
    2. Once you select your phone number from the options, you will receive a verification code on your mobile phone via text message.
    3. Follow the prompt on the next page and enter the verification code to complete your account verification.

    Confirm if your mobile phone number is registered

    You can check if your mobile phone number is registered by starting the verification process and submitting your Alberta driver’s licence number or identification information. If you do have a mobile phone number registered, it will show on send verification code page. Landline phones cannot be used to receive text messages.

    How to register or update your mobile phone number

    If your mobile phone number does not appear on the send verification code page or is outdated, you can update it for free by visiting an Alberta Registry. This step must be done in person and there is no cost. Your progress will be saved.

  • Verification code by mail delivery

    It can take up to 10 days to receive your verification code by mail.

    When you get the verification code letter, sign in to your account to complete the verification process.

    If you have not received your verification code letter

    If you have not received your letter within 10 days, you can then request to be sent a new one or use the text messaging option if your phone is registered with us.

    If your registered address is not correct

    If your mailing address on your ID is wrong, or you cannot receive mail at your registered address, you must visit an Alberta Registry to update your address.

    We recommend you add your mobile number at the same time to enable the text message option.

    Once you receive your new ID, sign in to your Alberta.ca Account and add the new address information.

Manage your account

Here are some tips to manage your Alberta.ca Account.

Sign in to your Alberta.ca Account

  • Update your verified account information

    You can update your Alberta driver’s licence or Alberta identification card information, such as your name, address, and date of birth, by visiting an Alberta registry in person. While online updates are not available, you will receive your new card by mail within 10 business days. Once you have your new card, you can sign into your account and enter your card details. The option to add your new card details on Alberta.ca Account may take a few days to appear. You will have up to 6 months to provide us your new card details to maintain the verified status on your account, otherwise, your account will be returned to basic status.

    All other information, including email address and password, can be changed online. Changing this information will not affect your verified account status.

    Verified account status

    • Your verification status is linked to the expiry date of the proof of identity used in the verification process.
    • When your ID has expired or becomes invalid, you will have up to 6 months from expiry to provide us with your new ID information.
    • If your ID has expired and you sign in to your account, you only have 30 days to provide us with your new information.

    Keep your account verified

    If you do not update your proof of identity information your account will lose its verified status and you will not be able to access certain online services, such as MyHealth Records.

    You will need to go through the full verification process again to regain your status.

    Update your Alberta driver’s licence or Alberta identification

    You have to visit a registry agent to update the information on your Alberta driver’s licence or Alberta identification card.

    Once you receive your new card in the mail, you need to sign in to your Alberta.ca Account and enter your updated information.

  • Update your basic account information

    All the information on your basic account can be changed online. You can also verify your account on the My Account page.
     

  • Updates to your Alberta.ca Account do not change other services

    Updating your Alberta.ca Account will not change your information on other services automatically. You will need to sign in to each service to update your details to keep everything current. 

Support

For step-by-step instructions to create and manage your Alberta.ca Account, read:

If you have any additional questions or issues, contact us.

Contact

View all contact options

Previous About
Next For business use