Temporary Foreign Workers

Helping Temporary Foreign Workers understand their rights and get help when facing unsafe working conditions.

Program changes

As of May 1, 2022, the Alberta government is lifting restrictions on hiring new temporary foreign workers to help employers meet their workforce needs. We will remove all occupations identified on the ‘refusal to process’ list, which had been created to prioritize jobs for unemployed Albertans due to the pandemic.

This will support sectors of Alberta’s economy that are experiencing labour shortages and struggling to fill available positions with Canadian workers.

We will monitor impacts and make adjustments to make sure the Temporary Foreign Worker Program continues to support Alberta’s economy.

The refusal to process list is managed by the Government of Canada.

Temporary Foreign Workers Advisory Office

Alberta’s Temporary Foreign Workers (TFW) Advisory Office helps temporary foreign workers, international students (with work authorization) and employers understand their rights and find solutions to situations involving unfair, unsafe or unhealthy working conditions.

Services

Services provided by the office include:

  • responding to complaints, questions and requests for information
  • assessing reports of abuse and making referrals to the correct authority
    • this includes helping temporary foreign workers who are experiencing abuse to complete applications for open work permits such as the Vulnerable Worker Open Work Permit
  • working with agencies to ensure safe, fair and healthy workplaces
  • helping temporary foreign workers find resources
  • outreach services across Alberta, including
    • facilitating information sessions for temporary foreign workers, international students (with work authorization), employers and other stakeholders
    • arranging in-person appointments with clients
    • helping clients understand their rights and responsibilities while working and living in Alberta

All services are free and confidential.

Online information sessions

The TFW Advisory Office also offers online information sessions for temporary foreign workers, international students and employers.

Participants have the opportunity to learn about office services, available resources, their rights and responsibilities and ask questions to an advisor.

An online information session can be arranged for your group by emailing [email protected] or by contacting the Calgary or Edmonton office.

Contact

Email: [email protected]

Calgary

Phone: 403-476-4540

Edmonton

Phone: 780-644-2584

Temporary Foreign Worker Helpline

You can contact the Temporary Foreign Worker Helpline toll-free throughout most of the world at 1-877-944-9955, with the following exceptions:

  • China (North): 108007141500
  • Chine (South): 108001401372
  • Mexico: 0018005145713
  • Philippines: 18001110151
  • Thailand: 0018001562045713

For information, support and referrals, see Resources for Temporary Foreign Workers.

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