Alberta Transportation works with commercial carriers to review their safety and maintenance practices and outline compliance expectations. Each carrier's compliance level is monitored and carriers demonstrating compliance problems face progressive discipline.

Facility audits

A facility audit is designed to review a carrier's on-highway and safety management activities in considerable detail. During a facility audit, the Auditor examines the carrier's records and reports on demonstrated compliance with the safety standards of the National Safety Code program and its related legislation as implemented in Alberta.

The Assessment of Regulatory Compliance (ARC) is an audit program that was developed by Alberta Transportation. Based on evidence collected during an ARC audit, carriers may:

  • be charged for violations
  • be issued administrative penalties
  • have conditions placed on their Safety Fitness Certificate and have their Safety Fitness Rating downgraded

In addition, the Auditor may give the carrier a written Action Plan containing specific directions on how to improve their driver safety and/or vehicle maintenance program. This plan often specifies dates by which actions need to be taken or information provided to the department.

The facility audit report provides Alberta Transportation with an understanding of the carrier's degree of compliance. Each carrier's Safety Fitness Rating is evaluated through a review of the following:

  • convictions
  • collisions
  • Commercial Vehicle Safety Alliance inspections
  • facility audits

Internal reviews

Carriers are encouraged to conduct their own internal compliance reviews. To help with this, quizzes have been prepared for several types of commercial truck and bus operations. Completing these quizzes accurately will considerably increase the safety value for you and your company.

For those who have a very good understanding of Alberta's transportation legislation and want to conduct their own facility audit, a copy of the ARC program (PDF, 27 KB) is available.


Investigations are conducted to identify if federal or provincial commercial transport laws have been broken. Investigations are usually specific to a single event or type of violation.

To connect with Carrier Compliance for information on audits, investigations, complaints and intervention actions, contact:

Phone: 403-755-6111
Toll free: 310-0000 before the phone number (in Alberta)

National Safety Code (NSC) Auditors

Carrier Services is committed to monitoring the level of compliance of commercial truck and bus carriers to Alberta transport legislation requirements. To meet this commitment, a Third Party Auditor Certification Program was developed. Certified Third Party Auditors (PDF, 246 KB) are authorized to conduct NSC Audits on behalf of the Government of Alberta.