Energy & Environmental Response Line
24-Hour Response Line (toll-free within Alberta): 1 800 222-6514
Calling from outside of Alberta: 780 422-4505
To report an energy or environmental emergency or complaint, please call the Energy and Environmental Emergency 24-Hour Response Line.
When calling, please provide as much detail as possible about the emergency or complaint:
- Location – If possible, provide the legal land location; otherwise, provide the general location of the emergency
- Description of the emergency or complaint – Describe the impact or nature of the emergency or complaint
- Source of the emergency or complaint – Are you aware of or were you able to determine the source of the emergency or complaint? If not, can you describe what type of industrial activity is in the area (i.e., oil and gas, agriculture, manufacturing, etc.)?
Note: Do not put yourself in personal danger to determine any of the above information. The compliance officers who answer the 24-hour response line will notify the appropriate agency and if warranted, emergency responders will be dispatched.
If you have a concern or complaint about an odour in your area, please report it immediately to the energy and environmental response line, as odours are difficult to investigate once they dissipate. For more information on how odour complaints are handled and the type of information callers will be asked for, see:
- Air Quality and Odour Response Process (PDF, 185 KB)
(General Information Only)