Active emergency updates

A mandatory evacuation order has been issued for approximately 6 properites in MacKenzie County, 30 km southeast of High Level. Residents must exit via Highway 58, and register by calling the MacKenzie County Emergency Coordination Centre at 780-927-3718.

• More information

For updates, follow Alberta Emergency Alerts and 511 Alberta road reports.

Last updated: July 22 at 10 am

Situation update

Wildfire efforts continue in northern Alberta where a number of out-of-control wildfires are burning.

• Chuckegg Creek wildfire, southwest of High Level, is about 331,972 hectares.
• Jackpot Creek wildfire, located in the High Level Forest area, is about 79,834 hectares.

Get wildfire updates at wildfire.alberta.ca.

Government response

Alberta Wildfire, Alberta Emergency Management Agency and local officials are cooperating in the response.

Chuckegg Creek Wildfire – out of control

• 1,063 wildland firefighters and staff
• 45 helicopters
• 142 pieces of heavy equipment

Jackpot Creek Wildfire – out of control

• 277 wildland firefighters and staff
• 12 helicopters
• 5 pieces of heavy equipment

Additional resources from other provinces and aviation and logistical supports from Public Safety Canada are supporting the wildfire response efforts.

Last updated: July 2 at 9:30 am

The following communities remain under a State of Local Emergency:

• Mackenzie County

Last updated: July 22 at 10 am

Re-entry packages can be downloaded from:

• Town of High Level website
• Mackenzie County website

First steps

• Some services may be limited at first, but health care, police and other essential services are already in place
• Please respect any restricted areas and any directions given to you by first responders or utilities workers
• Fire ban and off-highway vehicle restrictions remain in effect for the High Level area.
• Do not allow anyone to enter or play in areas damaged by fire.
• If you smell gas, exit your home immediately and call the AltaGas Utilities 24-hour emergency line at 1-866-222-2068.
• Check for electrical hazards such as exposed wires. Avoid contact with damaged or fallen power lines and poles. Contact ATCO at 1-800-668-5506 (24-hours) if there are any hazards.
• Animals may have taken shelter in your home, garage or outbuildings. Leave a door open to allow animals to return on their own to their natural surroundings. Call a fish and wildlife officer at 1-800-642-3800 (24-hours) to assist with animals that appear injured or unwilling to leave.

While you were away, firefighters took actions to protect your home in case wildfire entered the community. You may notice:

• propane tanks and BBQs in your driveway – they were moved away from your home to make sure they didn’t ignite or explode
• outdoor furniture on your front lawn – items can catch flying embers and start fires on your decks and in your yards
  • you can move your items back into your yards, but keep barbecues away from your house or from under trees – you can barbecue as usual
• coloured tape on your homes, door, trees or shrubs – these were used to alert officials of potential fire risks around your home
  • leave the coloured tape on your property for now
  • in the coming weeks and months, contact your local fire department or FireSmart Canada to get advice on how you can better fire proof your home
• sprinklers and water tanks positioned around town –please avoid them
• a protective wide dozer guard and fire break dug around the north and west sides of the town

Renovations and repairs

See information on hiring a contractor to help with renovations and repairs to your home or business following a disaster in your area.

Last updated: June 24 at noon

Offers for cleaning services

Door-to-door salespeople and contractors may offer cleaning services to residents returning to evacuated communities.

You should ensure anyone offering these services is qualified and has appropriate licensing and certifications.

• Before you allow someone in your home, get answers to all of your questions.
• Verify the identity of the salesperson and the information provided.
• Ask for a proof of business licence or official credentials.
  • Contact the Central and Northern Alberta Better Business Bureau to check their reliability reports for information about a specific company’s complaint history.
  • Remember that a qualified tradesperson will be able to show you a pocket ticket issued by Alberta Advanced Education.
• Don’t accept any verbal offers. Always insist on a written estimate and contract.
  • Ensure your contract includes a formal payment schedule, with terms and conditions of any deposits, refunds, and cancellations.
  • Don’t sign a contract you don’t understand.
• Report any suspicious activity to the Consumer Contact Centre at 1-877-427-4088.
  • Learn more about consumer protections and complaints.

Fridges and freezers

During the evacuation, High Level’s power supply was disrupted for about 36 hours. Some food might have spoiled in refrigerators and freezers.

• Throw out food that is not sealed in packages or cans. Green and black bins are placed around town – please use them for spoiled food for the first 5 days, these bins will be checked and emptied daily.
• Spoiled food products may have affected your refrigerator or freezer. Clean, sanitize and deodorize your refrigerator and freezer once you have discarded the spoiled food.
• Contact your insurance representative to discuss your coverage if you are considering discarding your fridge or freezer.

Garbage

Regular pickup is not scheduled. Do not put general waste in your usual containers, instead use the green and black bins for the first 5 days.

• If you have any questions about garbage disposal, call 780-821-4012.
• If you see wild animals or bears, call a fish and wildlife officer at 1-800-642-3800.

Inside cleaning

• Wash interior walls and hard surfaced with a steam cleaner or white vinegar.
• Wash or dry clean clothing, linens and bedding.
• Wash all movable items with a steam cleaner or microfiber cloth – including children’s indoor toys.
• Consider having heating, ventilating and air conditioning units and all ductwork professionally cleaned to remove soot, ash and smoke residue.
• Keep all receipts for cleaning and other expenses to provide to your insurance company for possible reimbursement.

Outside cleaning

• Pressure wash or scrub all exterior surfaces including walls, walks, drives, decks, windows and screens.
• Wash all children’s outside toys, play structures and recreational equipment to remove any residual smoke and ash. Replace the sand in sandboxes with clean sand.
• Cut down and remove any trees around your property that have been damaged by fire.
• Do not water your lawn immediately upon return to reduce pressure on the water system.

Last updated: June 5 at 4 pm

Check your gas, electricity and water to make sure they are working. Contact your utility providers if your need to restore service.

Electricity

• If the electricity in your home is off, check your main electric panel and breaker.
• If you are unable to restore electricity to your home, call ATCO at 1-800-668-5506.
• Residential, farm, irrigation and small commercial electricity customers will not be billed for their electricity during the mandatory evacuation period from Monday, May 20 to Monday, June 3, 2019.

Natural gas

• Natural gas should be on unless you turned it off before you left. If off, relight your appliances according to manufacturer’s instructions.
• Customers will not be billed for natural gas during the mandatory evacuation period from Monday, May 20 to Monday, June 3, 2019.

Residents of High Level can call AltaGas Utilities at 1-866-222-2068 for help relighting appliances.

Residents of Mackenzie County and Bushe River can call Northern Lights Gas Co-op at 780-928-3881 for assistance relighting appliances.

Water

Water has been tested throughout High Level and is safe for drinking and household use.

• Run one of your taps for 1 to 3 minutes to refresh the taste of the water.
• Water restrictions are in place for the first week of re-entry. Do not water lawns or wash your vehicles.
  • You can still hand-water outside plants and pots
• Check your water and sewer systems if you do not have piped water and sewer services.

Boil water advisory – Meander River

Residents of Meander River should bring water to a full boil for at least one minute and let cool before using for drinking, brushing teeth and washing or preparing food. Water does not need to be boiled for bathing or washing clothes.

Last updated: June 4 at 4:30 pm

High Level and area residential, farm, irrigation and small commercial electricity and natural gas customers affected by the mandatory evacuation order will not be billed for the period covered by the order. The mandatory evacuation order started on Monday, May 20, 2019 and ended Monday, June 3, 2019.

Billing will resume after the order is lifted. Further information will also be available at that time.

Last updated: June 4 at 3:00 pm

Living expenses

• Most home and tenant's insurance policies provide reasonable coverage for living expenses during an evacuation. Contact your insurance company for details.
• Keep all receipts for food, accommodation and other related living expenses to submit for possible reimbursement.

If you are insured

• Assess and document the damage – taking photos can be helpful.
• Call your insurance representative and/or company.
  • Contact the Insurance Bureau of Canada if you can’t remember who your provider is, or if can’t reach them:
    • Phone: 1-844-227-5422 (toll free)
    • Email: askibcwest@ibc.ca
    • Web: ibc.ca/ab/disaster/alberta-wildfire
• List all damaged or destroyed items.
• If possible, find proofs of purchase, photos, receipts and warranties. Take photos of the damage and keep the damaged items unless they pose a health hazard.

If you are not insured

For information on available assistance, contact:

• Government of Alberta: 310-4455
• Canadian Red Cross
  • Phone: 1-800-565-4483
  • Web: redcross.ca/in-your-community/alberta

Last updated: June 2 at noon

Alberta residents affected by the northwest Alberta wildfires may be eligible for a one-time evacuation payment to help with immediate living costs, such as accommodation, food and gas. It is not intended to replace income.

Eligible families will receive:

• $1,250 for each adult
• $500 for each child under 18 living in the same home when the evacuation order was given

Eligibility

You may qualify for the evacuation payment if you:

• were living, working or vacationing in the affected area
• were forced to leave your residence (primary, working or vacationing) due to a mandatory evacuation order
• paid for most of your costs to evacuate

You are not eligible if you:

• live in a community that was not affected by an evacuation order
• own property in the evacuated communities but were not living there when the evacuation was ordered
• evacuated from a community not under an evacuation order
• had your evacuation paid for by a government agency such as a supportive living facility like a seniors lodge, nursing home, extended care facility or temporary shelter
• had your evacuation paid for by your employer

Current eligible communities include:

• High Level
• Paddle Prairie Metis Settlement
• Bushe River
• Chateh
• Meander River
• Wabasca-Desmarais
• Bigstone Cree Nation 166 A, B, C and D
• Sandy Lake
• Chipewyan Lake Village
• Keg River
• Carcajou
• Northern border of the County of Northern Lights to Township Road 922 (Notikewin Road)
• Steen River
• Trout Lake
• Blue Hills
• Tompkins Landing
• Mackenzie County
• La Crete
• Beaver First Nation Boyer River and Child’s Lake reserves

If you have not been evacuated from one of the communities listed above, check back for updates.

How to apply

Online

Apply online through the MyAlberta Evacuation Payment application using a smart phone, device or desktop.

• You need to create an email if you don’t have one.
• Apply for yourself and your children or other dependents.
• Provide a personal email address to receive the payment by Interac e-Transfer.

Step 1. Have identification ready

• Adults need an Alberta issued driver’s licence or identification or other photo ID.
• Children’s identification can include an Alberta Health number, passport, birth certificate or Alberta ID card.
• Proof of residence or presence in the community.

Step 2. Apply

• Use the MyAlberta Evacuation Payment online application.
  • It will ask you to log into your MyAlberta Digital Identity (MADI) account. If you don’t have one, you can sign up through the application.
  • Write down the reference number you get at the end of the application.
  • You will see a message that says you will get a letter with a PIN number to complete your verification. You do not need to complete this step to receive your evacuation payment.

After you apply online

• After you submit your online application you will get an email confirming it has been received. (Make sure to check your inbox and junk folder.)
• Within a few hours, you will get another email with next steps instructions.
• If more information is needed, you will be asked to call Alberta Supports and visit the nearest centre.

In-person

All payment distribution centres are now closed.

Get help

If you have questions about your online application or need help applying, contact Alberta Supports:

• Toll free: 1-877-644-9992 (Monday to Friday, 7:30 am to 8 pm)
• In-person: Visit an Alberta Supports Centre

Last update: June 27 at 8pm

Employment insurance

• Evacuees can apply online for employment insurance using reference code: 4812014812201900.
• Visit Service Canada for more information.

Employment questions

If you have questions about your job, contact:

• Employment Standards Contact Centre: 1-877-427-3731
• OHS Contact Centre: 1-866-415-8690
• Temporary Foreign Worker Helpline:
  • South: 403-476-4540
  • North: 780-644-2584
  • Toll free: 310-0000 before either phone number (in Alberta)
• Alberta Labour and Immigration website

Last updated: June 2 at noon

Health information

• Health advice - Call Health Link at 811 or 1-866-408-LINK (5465) for info on health services.
• Mental health support
  • Visit ahs.ca/wildfire for supports and resources for those affected by the wildfire.
  • Call the mental health helpline at 1-877-303-2642 if you’re stressed, overwhelmed or need to talk.
• Medication - Call Health Link at 811 or 1-866-408-5465 for prescription refills or visit your nearest pharmacy for assistance.
• Health cards - Replacement Health Care Insurance Cards are available at no cost, contact 780-427-1432 (for toll free, dial 310-0000 first). Your Alberta Personal Health Card can be mailed to a temporary address.

Hospital closures

There are no hospital closures at this time.

Last updated: June 25 at 12:30 pm

Assistance

• Alberta Supports provides access over 120 government services, social benefits and community supports.
• Call 1-877-644-9992 , Monday to Friday from 7:30 am to 8 pm.

AISH and Income Support programs

• Evacuees who receive benefits by cheque rather than direct deposit should contact your worker to make arrangements to receive your cheque.
• If you receive benefits by direct deposit, your payment will be deposited as usual.

Child intervention and child care

• Call 1-800-638-0715 for information.

PDD supports

• If you need human, financial or in-kind assistance to support persons with disabilities, contact the closest Alberta Supports Centre for assistance.

Last updated: June 12 at 4:30 pm

Driver's licence, ID cards and/or birth certificates

• Replacement cards and certificates can be ordered free of charge at a registry agent. Find a location.

Health Care Insurance Card

• To get a free replacement card, call toll-free at 310-0000 followed by 780-427-1432 when prompted.
• Your new health card can be mailed to a temporary address.

Last updated: May 25 at 2:15pm

Thank you for your interest in supporting the wildfire response efforts.

Resource offers for Alberta disasters

Please complete the Unsolicited Offers Program Form if you’d like to offer the following resources:

• communications services or devices
• food and water
• equipment (generators, forklifts, lighting, signage, etc)
• human resources (volunteers, NGO, paid personnel, etc)
• lodging/facilities (hotels, community centres, churches, etc)
• materials and supplies (fuel, blankets, cots, pet supplies, etc)
• services (child care, consulting, pet care, etc)
• transport (passenger vans, buses, aircraft, etc)

All offers will be scanned twice daily and logged into our tracking database. You will be contacted by a Government of Alberta representative if there's an emergency requirement for your resource.

Other donation and volunteer opportunities

• Mackenzie County has an up-to-date list of donations needed. Visit their Facebook page for more information and drop off locations.
• Grande Prairie is accepting offers for donations. Sign up online to offer a donation.
• High Level is currently not accepting material donations or volunteers at this time.

Consumer protections

Watch out for fraudulent organizations.

• There have been reports that local residents are being solicited by email or phone for donations in support of firefighters or affected residents. Do not share your personal information with them or donate money.
• When asked for donations (either over-the-phone, through an e-mail, or in person), ask the canvasser for identification or printed information about the charity.
• If you have concerns about the activities of a charitable organization, including its fundraising practices, call Service Alberta at 1-877-427-4088.

Last updated: June 17 at 3:30 pm

Fire bans

• Visit albertafirebans.ca for details on fire bans and restrictions.
• Alberta Parks may also have fire bans and restrictions. Visit albertaparks.ca/firebans for details.

OHV restriction

• During dry conditions, the recreational use of off-highway vehicles may be prohibited on public lands. Visit albertafirebans.ca for details.
• Alberta Parks may also have OHV restrictions. Visit albertaparks.ca/ohv-bans for details.

Wildfire smoke can affect air quality.

• View special air quality statements.
• Visit FireSmoke Canada to track wildfire smoke conditions up to 48 hours in advance.

Last updated: July 2 at 3 pm