COVID-19 remains a public health threat. Mandatory measures are in effect provincewide.
COVID-19 response
Due to the pandemic, the processing of applications from previous disaster events may be affected. As a result, applicants may experience delays with in-person evaluations and payments. Although this is a difficult time, we will continue to provide you with updates on your file as often as possible.
Overview
We are providing financial assistance for uninsurable loss and damage caused by emergencies and disasters.
After a disaster, the affected municipality can apply for a Disaster Recovery Program and if the municipal application is approved, affected residents can apply for financial assistance.
For more information about the types of disasters covered, visit Disaster assistance and recovery support.
For information on what disasters are considered covered by insurance, visit Insurable disasters.
2020 recovery programs
The following municipalities have been approved for Disaster Recovery Programs to help residents, businesses and not-for-profit organizations recover financially from flooding that occurred in 2020.
County of Minburn
Application deadline: April 6, 2021
Apply online beginning January 7, 2021
Saddle Hills County
Application deadline: April 6, 2021
Apply online beginning January 7, 2021
East Central Alberta
Applications are no longer being accepted. The deadline to apply for Disaster Recovery Program assistance was January 31, 2021.
- Buffalo Lake Metis Settlement
- Elizabeth Metis Settlement
- Fishing Lake Metis Settlement
- Lac La Biche County
- Lamont County
- Thorhild County
- Town of Redwater
Village of Acme
Applications are no longer being accepted. The deadline to apply for Disaster Recovery Program assistance was January 31, 2021.
2020 Northern Alberta floods
Applications are no longer being accepted. The deadline to apply for Disaster Recovery Program assistance was January 31, 2021.
- Big Lakes County
- Birch Hills County
- County of Grande Prairie No. 1
- County of Northern Lights
- County of Two Hills No. 21
- Municipal District of Greenview No. 16
- Municipal District of Smoky River No. 130
- Municipal District of Spirit River No. 133
- Sturgeon County
- Thorhild County
- Town of Peace River
- Town of Sexmith
- Village of Donnelly
- Village of Hythe
- Village of Rycroft
Newly added community:
- Town of High Prairie
Application deadline: April 6, 2021
Apply online beginning January 7, 2021
Previously included communities
Regional Municipality of Wood Buffalo
Applications are no longer being accepted. The deadline to apply for Disaster Recovery Program assistance was January 31, 2021.
Mackenzie County
Applications are no longer being accepted. The deadline to apply for Disaster Recovery Program assistance was January 31, 2021.
If you need information or have questions, contact the Alberta Emergency Management Agency:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 1-888-671-1111
Email: [email protected]
Calgary and area
Northeast quadrant of the City of Calgary, City of Airdrie and Rocky View County
Applications are no longer being accepted. The deadline to apply for Disaster Recovery Program assistance was September 23, 2020.
If you need information or have questions, contact the Alberta Emergency Management Agency:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 1-888-671-1111
Email: [email protected]
Damages caused by overland flooding are eligible for a disaster recovery program. Hail, sewer backup and insurance deductibles do not qualify under the program, as insurance coverage is considered reasonably and readily available for these issues.
Albertans are encouraged to work with their insurance providers for damages caused by the storm.
For more information, call the Insurance Bureau of Canada at 1-844-227-5422, or visit them online. Albertan’s can also visit the following sites if they are having issues with their insurance providers:
- Superintendent’s consumer claims complaint info, including Dispute Resolution Process
- Insurer Ombudsperson (PDF, 331 KB)
- Independent General Insurance Ombudsman Service (which all Property insurers subscribe to)
Individuals who have not chosen to insure their property or belongings, or those who do not have adequate insurance, will not be eligible to receive funding through the disaster recovery program.
How to apply
If your community has been approved for a Disaster Recovery Program, and you have experienced uninsurable loss and damage as a direct result of the disaster, you may be eligible to receive funding. You can apply in one of the following ways:
- homeowners and residential tenants can fill out and submit your application through our online portal below
- small business, landlords, not-for-profit institutions, condo associations, cooperatives and farmers can download and fill out a PDF application in the Fillable applications section below
Information for applicants
The fact sheets below provide you with important information relevant to your application process:
- Homeowner and residential tenants
- Appui aux propriétaires et locataires d’habitation
- Small businesses and landlords
- Appui aux petites entreprises et aux propriétaires bailleurs
- Agricultural operations
- Appui aux exploitations agricoles
- Not-for-profit organizations and business cooperatives
- Appui aux organismes et coopératives sans but lucratif
Steps for completing your application
- Contact your insurance company to confirm your coverage for losses/damages from the disaster event.
- If your losses/damages are not covered, submit your application to the Alberta Emergency Management Agency within 90 days of a disaster recovery program being approved for your community.
- A case manager is assigned to work with you on your file.
- You will then complete and assessment to determine if you qualify for assistance.
If you qualify, the following applies
- Submit your insurance information.
- We will evaluate your damages.
- Submit materials to support your application.
- Calculate the amount you are eligible for following the Alberta Homeowner and Small Business Disaster Assistance Guidelines.
- Receive payment for eligible amount and file is closed.
Apply online
To complete an online application for homeowner and tenant assistance from the Disaster Recovery Program, you will need a MyAlberta Digital Identity (MADI). If you do not have a MADI account, sign up on the MyAlberta Digital ID website.
Users should receive their verification code via mail within 10 days, but may use their temporary or unverified MADI ID, which should be received within 20 minutes of applying. You may complete your pre-qualification screening application without a verification code.
Once your MADI account is activated, visit the Disaster Financial Assistance Portal.
Note, if your application is for a property on a First Nation’s reserve, you need to contact Indigenous Services Canada to discuss your application.
Application forms
If you are an eligible homeowner, tenant, small business, landlord, not-for-profit institution, agriculture operation or irrigation district, you can complete one of the PDF application forms below and email it to [email protected], or mail it to:
Alberta Emergency Management Agency
5th Floor, Terrace Building
9515 107 Street NW
Edmonton, Alberta T5K 2C1
Trouble opening or completing PDF forms?
Fillable forms do not open properly on some mobile devices and web browsers. To fill in and save this form:
- Click on the PDF link to save it on your computer.
- Launch Adobe Reader.
- Open the PDF from within Adobe Reader. You can now fill and save your form.
- Homeowner and Tenant Statement of Loss and Damage Application (English)
- Small business: Statement of Loss and Damage Application (English) (PDF, 167 KB)
- Declaration de perte et de dommages Petite entreprise (Français) (PDF, 99 Ko)
- Pahayag ng Pagkawala at Pinsala Maliit na Negosyo (Tagalog) (PDF, 129 KB)
- ਨੁਕਸਾਨ ਅਤੇ ਟੁੱਟ ਭੁੱਜ ਦੀ ਸਟੇਟਮੈਂਟ ਛੋਟੇ ਕਾਰੋਬਾਰ (Punjabi) (PDF, 128 KB)
- Declaration de perte et de dommages Demande personelle (Français) (PDF, 109 Ko)
- Pahayag ng Pagkawala at Pinsala Indibidwal na Aplikasyon (Tagalog) (PDF, 159 KB)
- ਨੁਕਸਾਨ ਅਤੇ ਟੁੁੱਟ ਭੁੱਜ ਦੀ ਸਟੇਟਮੈਂਟ (Punjabi) (PDF, 169 KB)
- Irrigation district
Statement of Loss and Damage Application (PDF, 109 KB)
Steps to take following a disaster
After a disaster has affected your property, it is hard to know where to start. Here are some steps you should take post-disaster:
- contact your local government directly or visit their website to see if there are any supports available to you in the area which may include assistance with clean up
- take pictures of:
- all damaged items before you throw anything away or make any repairs
- the inside and outside of your property
- contact your insurance company and open a claim. If you experience issues with your insurance provider or have concerns, visit Getting your insurance claim settled: know your options for more information
- contact the Insurance Bureau of Canada at 1-844-227-5422
- begin clean-up and repair work
- Contact your local municipality to ensure you have all required building permits, authorizations, and approvals in place for rebuilds or repairs. Repairs and rebuilds must meet current codes and regulations to be eligible for program assistance.
- Wear proper personal protective equipment (PPE) when cleaning your property
- record all of the time you spend cleaning up and making repairs. Read Cleaning your home after a flood for more information
- keep copies of all receipts for clean-up, repairs, and replacement of damaged property (repairs are not required to be completed before submitting your application)
- contact your local government and ask about the potential for a Disaster Recovery Program in your area
- ask for a letter from your insurance company indicating your insurance coverage and any exclusions – if a Disaster Recovery Program is approved in your community, this will be required as part of your application
- protect yourself financially by reviewing the following fact sheets:
Disaster Assistance Guidelines 2020
- Alberta Homeowner, Tenant and Small Business Disaster Assistance Guidelines (2020)
Includes applicant information for:- residential tenants
- landlords
- agriculture and farming operations
- not-for-profit and cooperatives
- En Français : Directives d’aide aux sinistrés du secteur prive de l’Alberta 2020 (PDF, 656 Ko)
- Alberta Public Sector Disaster Assistance Guidelines (2020)
Resources
Contact
Connect with the Alberta Emergency Management Agency:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 1-888-671-1111
Email: [email protected]
Address:
Alberta Emergency Management Agency
5th Floor, Terrace Building
9515 107 Street NW
Edmonton, Alberta T5K 2C1