Complaints about a security, locksmith or investigation service

Overview

If you have concerns about the conduct of a security worker, locksmith or investigator in Alberta, you can file a complaint against the person or business. These occupations include:

• security guard
• loss prevention
• security alarm responder
• body guard
• patrol dog handler
• private or in-house investigator
• locksmith
• automotive lock bypass worker
• locksmith equipment and sales

To make a complaint against a person

Step 1. Write a letter

Prepare a letter that:

• explains why you’re making a complaint
• describes the incident, including the date and time
• includes your contact information

Step 2. Send the letter

Send your letter within 90 days to the employer of the person you’re complaining about.

After you send your complaint

The employer will respond to your complaint in writing within 30 days.

The employer can try to resolve your complaint through:

• an informal resolution between you and the other person, or
• a formal investigation

After a formal investigation, you’ll be notified of the employer’s decision in writing within 90 days.

If your complaint isn’t resolved

You can request a review within 30 days of getting the employer’s decision:

Step 1. Write a letter

Prepare a letter that explains why you disagree with the employer’s decision.

Step 2. Send the letter

Send your letter by mail or email to:

Complaints Coordinator
Security Programs
Alberta Justice
9th Floor, 10365 97 Street
Edmonton, Alberta  T5J 3W7

Email: [email protected]

To make a complaint against a business

Step 1. Write a letter

Prepare a letter that:

• explains why you’re making a complaint
• describes the incident
• includes your contact information

Step 2. Send the letter

Send your letter within 90 days by mail or email:

Complaints Coordinator
Security Programs
Alberta Justice
9th Floor, 10365 97 Street
Edmonton, Alberta  T5J 3W7

Email: [email protected]

After you send your complaint

Security Programs will respond to your complaint in writing within 30 days.

We can try to resolve your complaint through:

• an informal resolution between you and the business, or
• a formal investigation

After a formal investigation, you’ll be notified of our decision in writing within 90 days.

If your complaint isn’t resolved

You can request a review by the Director of Law Enforcement within 30 days of getting our decision:

Step 1. Write a letter

Prepare a letter that explains why you disagree with our decision.

Step 2. Send the letter

Send your letter by mail or email to:

Director of Law Enforcement
C/O Complaints Coordinator
Security Programs
Alberta Justice
9th Floor, 10365 97 Street
Edmonton, Alberta  T5J 3W7

Email: [email protected]