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COVID-19 Updates: Taking steps to return to normal.
If you have a concern about a person or business that provides security, locksmith or investigation services, you can file a complaint.
If you have concerns about the conduct of a security worker, locksmith or investigator in Alberta, you can file a complaint against the person or business. These occupations include:
Prepare a letter that:
Send your letter within 90 days to the employer of the person you’re complaining about.
The employer will respond to your complaint in writing within 30 days.
The employer can try to resolve your complaint through:
After a formal investigation, you’ll be notified of the employer’s decision in writing within 90 days.
You can request a review within 30 days of getting the employer’s decision:
Prepare a letter that explains why you disagree with the employer’s decision.
Send your letter by mail or email to:
Complaints Coordinator
Security Programs
Alberta Justice and Solicitor General
9th Floor, 10365 97 Street
Edmonton, Alberta T5J 3W7
Email: [email protected]
Prepare a letter that:
Send your letter within 90 days by mail or email:
Complaints Coordinator
Security Programs
Alberta Justice and Solicitor General
9th Floor, 10365 97 Street
Edmonton, Alberta T5J 3W7
Email: [email protected]
Security Programs will respond to your complaint in writing within 30 days.
We can try to resolve your complaint through:
After a formal investigation, you’ll be notified of our decision in writing within 90 days.
You can request a review by the Director of Law Enforcement within 30 days of getting our decision:
Prepare a letter that explains why you disagree with our decision.
Send your letter by mail or email to:
Director of Law Enforcement
C/O Complaints Coordinator
Security Programs
Alberta Justice and Solicitor General
9th Floor, 10365 97 Street
Edmonton, Alberta T5J 3W7
Email: [email protected]
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