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Childcare – Appeal hearing

Understand what happens before, during and after an appeal hearing.

Before the hearing

Hearings are usually held either online or in a community near you. Before the hearing, the Appeals Secretariat may arrange a phone meeting with you and a representative from Education and Childcare to confirm details and answer questions about the appeal process.

  • Hearing location and date

    You will receive a scheduling letter with the date, time and location of your hearing. You or someone authorized to act on your behalf must attend.

    Contact the Appeals Secretariat if you:

    • need to reschedule the hearing
    • require an alternative way to participate (for example, phone or video)
    • want to authorize someone to act on your behalf, by providing an Authorization form
    • cannot attend due to an emergency

    If you do not participate, the appeal panel may proceed without you and make a decision. Their decision will be final, which means your right to appeal will end and your appeal will be closed.

  • Your role

    The scheduling letter will include instructions and a deadline for submitting documents that support your appeal. 

    During the hearing, your role is to:

    • present your case based on information you already submitted to support your position
    • explain why the appeal panel should decide in your favour
    • bring witnesses, if you choose
  • Appeal package

    At least one week before the hearing, the Appeals Secretariat will send an appeal package to you, Education and Childcare, and the appeal panel. Make sure to:

    • read this package when it comes – it includes copies of all the documents:
      • you gave to support your appeal
      • Education and Childcare provided to support their decision
    • bring the package with you to the appeal hearing

    Contact the Appeals Secretariat if:

    • you did not receive the package
    • documents are missing
    • you need help reviewing it in another language

At the hearing

Appeal hearings are usually held on weekdays from 9 am to 4 pm. 

  • Who attends

    • Three appeal panel members (1 chair, 2 members).
    • You and/or your representative, or anyone you said would be there to assist you.
    • Someone from Education and Childcare and anyone representing or assisting them.
  • What happens

    1. The chair introduces everyone and goes over the rules, then asks if:
      • you and the representative from Education and Childcare understand the decision being appealed
      • anyone objects to the people on the panel or their right to decide your appeal
    2. If there are no objections, the chair asks if everyone received the appeal package and can confirm all their documents were included. The chair also asks if there is information not included in the appeal package that the panel should consider. If so, then you or the representative from Education and Childcare can ask for:
      • copies of the new information
      • a short break to review it
      • the hearing to be moved to another day to allow more time to review it
    3. The representative from Education and Childcare and their supporters/witnesses present their information first. You and the panel will:
      • let them speak without interrupting them to hear why they made their decision
      • be able to ask questions after each person speaks
    4. Next, you or the person acting on your behalf, and others who support your appeal, will present your information. The representative from Education and Childcare and the panel will:
      • let you speak without interrupting you to hear why you disagree with the decision that was made
      • be able to ask questions after each person speaks
    5. The chair asks the representative from Education and Childcare to summarize their information and the decision they would like the panel to make, then you or the person acting on your behalf is asked to do the same.
    6. The chair ends the hearing and explains when to expect the panel's decision.

After the hearing

The appeal panel will decide to agree with, change or cancel the original decision. Once this happens:

  • you will get a letter with the appeal panel’s decision and reasons for the decision
  • the appeal panel’s decision is final – this means they cannot look at new information or change their decision
  • you cannot file another appeal on their decision or the original decision

Concerns about the hearing

If you think the appeal hearing was unfair or the appeal panel’s decision does not follow the Early Learning and Child Care Act and regulation, you have 2 options.

  • Option 1. File a complaint to the Ombudsman

    You can make a complaint to the Alberta Ombudsman’s office. They cannot reverse or change an appeal panel decision, but they can:

    • review the appeal process
    • make recommendations, including that an appeal panel hear the case again
  • Option 2. Apply for a judicial review

    A judicial review happens through the Court of King’s Bench. The Court cannot reverse or change an appeal panel decision, but they can decide whether the appeal panel:

    • acted within its legal authority
    • followed a fair process
    • made a reasonable decision based on the situation

    When a judicial review happens, the Court:

    • cannot make a new decision
    • may send the case back for the appeal panel to hear again if it agrees the hearing was unfair – if this happens, different panel members may hear your appeal

    If you wish to apply for a judicial review, you must:

Contact

The Appeals Secretariat is a neutral government office that runs separately from the Ministry of Education and Childcare.

Connect with the Appeals Secretariat:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed daily from noon to 1:00 pm, closed statutory holidays)

Phone: 780-427-2709
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-422-1088
Email: [email protected]

Address:

2nd floor, Agronomy Centre
6903 116 Street NW
Edmonton, Alberta  T6H 5Z2

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