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COVID-19 Updates: Taking steps to return to normal.
Connecting APS employees and their families to confidential supports for life challenges in or outside the workplace.
The Employee and Family Assistance Program (EFAP) is a confidential counseling and wellness resource service for Alberta Public Service employees (including wage employees) and their immediate family members. LifeWorks (formerly Morneau Shepell) delivers EFAP to APS employees. The Alberta Public Service Commission sponsors the program.
For more information, see the EFAP service brochure (PDF, 3.8 MB).
If you are an Alberta Public Service employee you and your eligible family members can access wellness resources and supports through the Employee and Family Assistance Program.
This includes employees who are:
Eligible family members include:
Dependent child is defined as up to 21 years of age and living in the home, or up to 25 years of age and attending post-secondary schooling living either in the home or away.
You can access EFAP resources and services, including counselling, in several ways. Support is provided anywhere in Alberta or Canada and is available 24-hours a day, 7 days a week:
For employees posted nationally or internationally, refer to the EFAP Brochure for Expats (PDF, 422 KB).
EFAP is built on a foundation of short term and specialized counselling programs. Several programs focus on:
LifeWorks offers a variety of online programs and professional consultation services. The online tools are designed to direct individuals on a step-by-step journey through discovery and awareness to decision making and issue resolution.
Employees and eligible family members can access:
LifeWorks has curated a number of toolkits that are available to GoA employees and their family members. After logging in, users can find a quick link to toolkits organized into topics related to family, health, life, money and work. Toolkits provide links to articles, video and audio recordings, websites, blogs and book recommendations.
Services can be accessed through the LifeWorks online platform. Employees must first login. To request a consultation, call LifeWorks at 1-800-268-5211.
You can also download the LifeWorks app from your app store to access the platform.
Look for the LifeWorks icon when downloading the app:
If you experience any issues accessing the LifeWorks platform, go to the Lifeworks troubleshooting page or click on “Submit a Request”.
Contract workers also have full access to the LifeWorks platform. If a contract worker has difficulty accessing the platform, contact [email protected].
The Public Service Commission sponsors EFAP orientation webinars for APS employees. Sessions are facilitated by LifeWorks and can be accessed through links in the webinar calendar (PDF, 456 KB). Registration is not required.
For further information about EFAP and LifeWorks services for APS employees, contact the Public Service Commission representative at [email protected].
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