Service provider licensing – Appeal a decision

How to appeal a decision made by compliance and monitoring under the Mental Health Services Protection Act, Regulation and Standards.


An appeal is when you ask for an appeal panel to review a decision Compliance and Monitoring has made. The appeal panel:

  • is made up of private citizens who are not Government of Alberta employees
  • has the authority and training to hear your appeal
  • may agree with, change or reverse Compliance and Monitoring’s decision

Who can appeal

Any person who is affected by a decision made by Compliance and Monitoring under the Mental Health Services Protection Act, Regulation and Standards, if it is a decision that can be appealed, as listed below.

What can be appealed

Under the Mental Health Services Protection Act, you have the right to appeal most decisions Compliance and Monitoring makes related to service providers.

The appeal panel can review decisions about:

  • refusing to issue, amend or renew a licence
  • the terms or conditions imposed on a licence
  • changing, suspending or cancelling a licence following an investigation
  • an inspector’s order
  • a notice of administrative penalty

For more information, review the act or contact the Appeals Secretariat.

Steps to file an appeal

Make sure to file your appeal within the 15-day deadline from the date you got the written decision in person, by email or letter.

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Step 1. Complete a notice of appeal

Fill out an appeal form

  • Download and open the Notice of Appeal form in Adobe Reader. Read the instructions, fill it in, and print it. Or, print a copy and fill it in.
  • Paper copies also are available from the Appeals Secretariat. Contact them to have it sent to you by mail or fax or email. When you get it, read the instructions and fill it in.
  • Make sure the form is signed.
  • Include an Authorization form if someone will be acting on your behalf throughout the appeal process.
  • Keep copies for your files.

Step 2. File your notice of appeal

Make sure to:

  • include your signed Notice of Appeal form and the Authorization form if someone will be acting on your behalf
  • include a copy of letter with Compliance and Monitoring’s decision, if you received one
  • keep copies of all documents for your own files

Submit your documents:

After you file an appeal

You will get a letter from the Appeals Secretariat saying they received your appeal. The Appeals Secretariat will start setting up your appeal hearing. Contact them, if you:

  • need an interpreter since all hearings are in English
  • want to get information about organizations that may be able to help you with your appeal
  • are waiting for any new information related to the appeal
  • want to withdraw your appeal
  • have moved or changed your phone number or email so they can reach you to give you the hearing date – if you do not take part when the hearing is scheduled, it may happen without you and your right to appeal will end

Find out what happens before, during and after the appeal hearing.

Withdrawing an appeal

You can withdraw your appeal at any time. This means it is stopped and you no longer want to appeal Compliance and Monitoring’s decision. Tell the Appeals Secretariat as soon as you choose to withdraw your appeal.


The Appeals Secretariat is a neutral government office that runs separately from Compliance and Monitoring.

Connect with the Appeals Secretariat:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed 12 to 1 pm and statutory holidays)

Phone: 780-427-2709
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-990-0152
Email: [email protected]

2nd floor, Agronomy Centre
6903 116 Street NW
Edmonton, Alberta  T6H 5Z2