Skip to content

Notifications

Government mail service may be affected by the Canada Post labour disruption. Learn about how critical government mail will be handled.

Popular topics:

Alberta.ca Account
Part of Citizen’s Appeal Panel

About the Citizen’s Appeal Panel

Vision, core values, mandate, governance and accountability.

Explore pages in:
Citizen’s Appeal Panel

Visions, core values and mandate

  • Vision

    The Citizen’s Appeal Panel (CAP), as a quasi-judicial tribunal, is an independent and effective tribunal, committed to fairness and the principles of natural justice in all its decisions.

  • Core values

    CAP is guided by the following core values:

    • Procedural Fairness: Processes and hearings are impartial, ensuring all parties are heard. Decisions are based on facts and legislation and are supported by clear reasoning.
    • Excellence: CAP members act with integrity, dedication and professionalism.
    • Competence: Members possess diverse skills and experiences, are properly trained and continuously improve their expertise.
    • Independence: CAP operates autonomously, free from government or external influence.
    • Transparency: CAP policies and processes are accessible and easy to understand for the public.
    • Respect: Members treat all parties and one another with courtesy, openness and dignity.

  • Mandate

    CAP’s primary responsibilities include:

    • hearing appeals and making decisions within its jurisdiction
    • managing impartial, unbiased and fair hearings
    • issuing written decisions that outline the findings of fact and the legal reasons behind each decision
    • ensuring all parties involved in the appeal process have equal opportunities to:
      • present their case
      • review all presented information
      • challenge the validity of any information presented

Governance and accountability

The members of the CAP are appointed through a competency-based recruitment process by the minister, through a Ministerial Order. Appointments are for a 3-year term, with the possibility of reappointment, allowing members to serve up to 12 years.

While CAP members are appointed by the minister, it is important to note that they are not employees of the Government of Alberta, nor are they part of any government department. The CAP operates independently from the government to ensure impartiality and fairness in all processes.

Each CAP member is expected to adhere to a high standard of governance, following established practices and the CAP Code of Conduct. This code is designed to guide ethical behaviour and uphold the integrity of the appeal process, ensuring transparency and administrative fairness

Tribunal membership

CAP consists of a provincial chair, vice-chairs and regular members

  • Provincial chair

    • Provides leadership to CAP Members and ensures effective implementation of the quasi-judicial appeal process, aligning with administrative fairness and natural justice principles.
    • Assigns members to appeal panels as required.
    • Assists with complex appeals, procedural issues and reviews panel decisions.
    • Guides training development and delivery for new and existing members.
    • Administers the CAP Code of Conduct.
    • Oversees CAP financial administration and monitoring.

  • Vice-chair

    • Provides leadership within a specified region and supports the provincial chair.
    • Mentors members and provides training and orientation.
    • Assigns members to appeal panels.
    • Collaborates with the provincial chair on complex appeals and procedural issues.
    • Reviews panel decisions.
    • Participates in hearings and writing decisions.

  • Members

    • Conducts appeal hearings, including chairing.
    • Participates in panel deliberations, decision-making and writing.
    • Engages in orientation, training and CAP meetings.

Remuneration

Panel members receive honoraria for time spent on CAP business and reimbursement for travel expenses in accordance with government policies and legislation.

Compensation disclosure

Public sector bodies are required to post online the names and compensation paid to:

This is a requirement under the Public Sector Compensation Transparency Act. The postings are required by June 30 each year and will be maintained for 5 years.

Compensation disclosure file

Download the Citizen's Appeal Panel's compensation disclosure (disclosures for 2019 to 2024).

For inquiries about compensation disclosure, including exemption requests, contact [email protected].

Back to Citizen’s Appeal Panel
Next About Appeals Secretariat