COVID-19 response: Consumer protection
As a result of COVID-19, Service Alberta has noted an increase in consumer protection concerns such as:
- an increase in the price of a product or services
- delays or discontinuing of services
- scams to donate to COVID-19 victims, charities, or capitalize on alleged cures or treatments
For more information, see: File a consumer complaint against a business
Identity theft happens when someone uses your personal information without your knowledge or permission. This includes someone using your:
- social insurance number (SIN)
- credit card number
- other identifying information
For more information, see:
- Identity Theft tip sheet
- Internet and Mobile Devices Safety and Social Media Tips
- Internet Shopping tip sheet
Key identity documents
- Driver’s licence
- Birth certificate
- Social Insurance number (SIN)
- Permanent resident card
- Certificate of Canadian citizenship
Be careful about what ID you provide to people or organizations. Main ID documents, such as birth certificates, driver’s licences and social insurance numbers can be used to produce other ID and access your personal and financial information.
Keep track of bills and credit card statements. You may be a victim of identity theft if:
- bills do not arrive
- statements show transactions you did not make
- creditors ask you about an account or card you have not applied for
If you think someone is using your identity
If you think you have been a victim of identity theft, there are a few things you should do:
Step 1. Record
Keep a record of all interactions, correspondence and what was said.
Step 2. Contact police
Contact your local police and file a police report.
Step 3. Fill out an Identity Theft Statement
Download and fill out the Identity Theft Statement (PDF, 23 KB). Use it to notify financial institutions, credit card issuers and other companies that you have been a victim of identity theft.
Step 4. Contact ID theft services
Call the major credit reporting agencies:
Both companies have procedures to deal with ID theft and will put a warning on your file. They can review copies of your credit record and report any false information.
If your debit or credit card is lost or stolen, call the card issuer as soon as you notice the card is missing.
If your credit card was used after it was reported lost or stolen, your maximum liability is $50.
If your lost or stolen card is used at an ATM and requires a PIN, you may be liable for all losses. Keep your PIN private.
Contact these services toll-free if you are a victim of ID theft.
- Office of the Information and Privacy Commissioner of Alberta
- Toll-free: 1-888-878-4044
- Office of the Privacy Commissioner of Canada
- Toll-free: 1-800-282-1376
- Industry Canada Office of Consumer Affairs
- Toll-free: 1-800-328-6189
- Service Canada
- Toll-free: 1-800-206-7218
- Immigration and Citizenship Canada
- Toll-free: 1-800-255-4541
- Passport Canada
- Toll-free: 1-800-567-6868
- Canadian Anti-Fraud Centre
- Toll-free: 1-888-495-8501
To connect with the Consumer Contact Centre: