Table of contents

COVID-19 response: Consumer protection

As a result of COVID-19, Service Alberta has noted an increase in consumer protection concerns such as:

  • delays or discontinuing of services
  • scams to donate to COVID-19 victims, charities, or capitalize on alleged cures or treatments

For more information, see: File a consumer complaint against a business

Overview

Identity theft happens when someone uses your personal information without your knowledge or permission. This includes someone using your:

  • name
  • social insurance number (SIN)
  • credit card number
  • other identifying information

For more information, see:

Key identity documents

  • Driver’s licence
  • Birth certificate
  • Social Insurance number (SIN)
  • Permanent resident card
  • Certificate of Canadian citizenship
  • Passport

Protecting yourself

Be careful about what ID you provide to people or organizations. Main ID documents, such as birth certificates, driver’s licences and social insurance numbers can be used to produce other ID and access your personal and financial information.

Keep track of bills and credit card statements. You may be a victim of identity theft if:

  • bills do not arrive
  • statements show transactions you did not make
  • creditors ask you about an account or card you have not applied for

If you think someone is using your identity

If you think you have been a victim of identity theft, there are a few things you should do:

Step 1. Record

Keep a record of all interactions, correspondence and what was said.

Step 2. Contact police

Contact your local police and file a police report.

Step 3. Fill out an Identity Theft Statement

Download and fill out the Identity Theft Statement (PDF, 23 KB). Use it to notify financial institutions, credit card issuers and other companies that you have been a victim of identity theft.

Step 4. Contact ID theft services

Call the major credit reporting agencies:

Both companies have procedures to deal with ID theft and will put a warning on your file. They can review copies of your credit record and report any false information.

Call Service Canada at 1-800-206-7218 if your SIN card has been lost or stolen, or you believe someone is using it.

Call the Canadian Anti-Fraud Centre at 1-888-495-8501. The information you give will help law enforcement agencies in possible investigations.

If your debit or credit card is lost or stolen, call the card issuer as soon as you notice the card is missing.

If your credit card was used after it was reported lost or stolen, your maximum liability is $50.

If your lost or stolen card is used at an ATM and requires a PIN, you may be liable for all losses. Keep your PIN private.

Other services

Contact these services toll-free if you are a victim of ID theft.

Contact

To connect with the Consumer Contact Centre:

Hours: 8:15 am to 4:30 pm (Monday to Friday, closed statutory holidays)
Phone: 780-427-4088
Toll-free: 1-877-427-4088

Was this page helpful?

All fields are required unless otherwise indicated.

You will not receive a reply. Do not enter any personal information such as telephone numbers, addresses, or emails.

Your submissions are monitored by our web team and are used to help improve the experience on Alberta.ca. If you require a response, please go to our Contact page.