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Alberta.ca Account
Part of Compliance

Digital Service Standards

Digital Service Standards are a set of best practices, policies, and guidelines for designing and delivering digital government services.

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Compliance

Overview

The Digital Service Standards sets clear expectations for how government employees and contractors deliver better, faster and smarter digital services. We are shifting how teams develop and produce user-centered products for the public in a safe and secure manner.

Read the standards

Service assessments

Our assessment process will help your project team align with the Digital Services Standards.

It is recommended you book a service assessment during the Discovery phase to ensure your digital product aligns with the Digital Service Standards early into its design and delivery lifecycle. However, service assessments can be booked at any phase of the design and delivery lifecycle.

Book an assessment

Assessment resources

  • Who should attend the assessment

    The following team members should attend the assessment:

    • Product Owner
    • Product Development Lead
    • Service Designer
    • Scrum Master (alpha, beta, and live assessments)

  • Prepare for an assessment

    When the assessment is booked, you will receive a link to a pre-assessment tool. This assessment tool is designed to prepare your team for all questions and topics discussed in the assessment meetings.

  • During the assessment

    The assessment will be conducted by a minimum of 2 members of the Digital Service Standards team and often will also include a Practice Area Director. The following items are covered in all assessments regardless of the digital service design lifecycle phase.

    • Details about the user group(s) and what problem the service is solving.
    • Details about the wider user journey.
    • Describe the governance of the service and team roles.
    • Provide details about Key Performance Indicators and metrics that are either planned or already being collected.
    • Discuss common platforms like Alberta.ca Account or common components being used or considered for the service.

    The team will be asked to provide any relevant documentation like opportunity cards or Executive presentation slide decks.

  • After the assessment

    Any follow-up questions and a report based on the findings of the assessment will be emailed to you from the assessment team.

    Any questions, comments, and feedback about the report, assessment or process can be sent to [email protected].

Service performance

Standard 3, Focus on Outcomes, guides teams to measure how services are secure, cost-effective, and easy to access.

Digital service teams should continuously monitor how effectively their services meet Albertans’ expectations by collecting and analyzing data. By focusing on capturing and using performance data and testing the service end-to-end, Albertans will receive intuitive and reliable services that meet user expectations.

Tools and support for measuring performance 

Product teams at the GoA have access to internal tools to help them track the most important outcomes and metrics for their service, throughout the whole lifecycle. Contact [email protected] to get onboarded or to find out more. 

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