Government mail service may be affected by the Canada Post labour disruption. Learn about how critical government mail will be handled.
Support options
Explore options below for assistance with your Alberta Wallet.
Phone
For questions or support by phone, contact:
Phone: 1-844-743-1905
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
For questions or support by email, contact:
Email: [email protected]
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Quick sign-in
Quick sign-in is an optional feature that lets you access your Alberta Wallet app faster using your phone’s built-in security. With quick sign-in turned on, you can also access and share your digital documents while offline.
Supported security options
Quick sign-in uses the security features already available on your device, such as:
- face ID
- fingerprint ID
- pattern
- passcode
- passkey
You can choose the method you prefer.
More help
You can turn on quick sign-in during the initial Alberta Wallet app setup at any time in your Alberta Wallet settings menu.
More information on enabling quick sign-in is in the Alberta Wallet Reference Guide.
2-Step Verification
The Alberta Wallet was designed with security and privacy in mind.
You can protect your Alberta Wallet by turning on 2-Step Verification. This feature adds an extra layer of security, ensuring your Alberta.ca Account is protected beyond just your password.
You can choose between text message verification or a time-based one-time password (TOTP) from an authenticator app.
Learn more about enabling 2-Step Verification in the Alberta Wallet Reference Guide.
Mobile Health Card support
The Mobile Health Card is the first document available in the Alberta Wallet.
Learn more about how to add Mobile Health Card to your Alberta Wallet:
- See the Mobile Health Card summary for step by step instructions for:
- Adding your Mobile Health Card to your Alberta Wallet
- Sharing your Mobile Health Card with someone you trust
- Adding someone’s Mobile Health Card to your Alberta Wallet after they share it with you
- Downloading a shared Mobile Health Card in your web browser
- Adding your child’s Mobile Health Card to Alberta Wallet
- Removing a Mobile Health Card from your Alberta Wallet