Support options

Explore options below for assistance with your Alberta Wallet.

Phone 

For questions or support by phone, contact:

Phone: 1-844-743-1905
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)

Email 

For questions or support by email, contact:

Email: [email protected]
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)

 2-Step Verification

The Alberta Wallet was designed with security and privacy in mind.  

You can protect your Alberta Wallet by turning on 2-Step Verification. This feature adds an extra layer of security, ensuring your Alberta.ca Account is protected beyond just your password.

You can choose between text message verification or a time-based one-time password (TOTP) from an authenticator app.  

Learn more about enabling 2-Step Verification in the Alberta Wallet Reference Guide.

Mobile Health Card support

The Mobile Health Card is the first document available in the Alberta Wallet.

Learn more about how to add Mobile Health Card to your Alberta Wallet:

  • See the Mobile Health Card summary for step by step instructions for:
    • Adding your Mobile Health Card to your Alberta Wallet
    • Sharing your Mobile Health Card with someone you trust
    • Adding someone’s Mobile Health Card to your Alberta Wallet after they share it with you
    • Downloading a shared Mobile Health Card in your web browser
    • Adding your child’s Mobile Health Card to Alberta Wallet
    • Removing a Mobile Health Card from your Alberta Wallet

Additional resources