Types of accounts
Your Alberta.ca Account status can be:
- basic (or unverified), which allows you to access simple services that require low level of assurance. These simple services contain personal information that does not have to be verified.
- verified, which allows you to access sensitive services requiring high level of assurance. These sensitive services contain personal information that must be verified.
You decide which account status makes sense for you.
How to create an account
To create an Alberta.ca Account:
- Go to the Create account page.
- Fill in the requested information and click “Submit”.
- You will receive a registration confirmation email. Click “Confirm and continue” within 96 hours to complete the registration process.
How to verify your account
To verify your account, you will need:
- a permanent address
- an Alberta driver’s licence or identification card
To verify your account:
- Once you have a basic Alberta.ca Account, click on the “Verify account” button.
- Enter your driver’s licence or ID card number.
- After you complete the second step, an activation code will be mailed to the address on your ID card within 10 days. It cannot be sent to another address.
- The activation code will be valid for 90 days.
- If the information on your identification is different from the information in your basic (or unverified) Alberta.ca Account, you will fill in your updated personal information during verification. The new information will override the old personal information.
- If the address on your identification is not where you reside or out-of-province, go to a registry agent and change your address on your Alberta driver’s licence or identification card.
- When you get the activation code, enter it on the Manage account page to complete the verification process.
Account changes
Cancel your account
To cancel your verified Alberta.ca Account:
- Sign in to your account.
- Go to the Manage account page
- Click the red “Deactivate account” at the bottom of the page.
- You will also receive a notification email with the subject “Your account has been deactivated”.
A verified Alberta.ca Account comes with an expiry date. The expiry date is either one year after verification or the expiry of your Alberta driver’s licence or identification card. If you do not verify again on or before the expiry date, your verified account status will expire and your account status will become basic (or unverified).
If the basic Alberta.ca Account is not used for an additional period of one year and 60 days, it will cease to exist.
Compromised accounts
If you think your account has been compromised, sign in and change your password immediately. Call the contact centre at 1‐844‐643‐2789.
Contact
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