Overview

We asked utility consumers to share their experiences with the Utilities Consumer Advocate (UCA) to help refine the services they provide to utility consumers and identify opportunities to improve their effectiveness and efficiency.

The Utilities Consumer Advocate was created in 2003 to provide mediation, education and advocacy support to residential, small business, and farm utility consumers so they can understand the electricity, natural gas and water utility market and their options within it.

This consultation aligns with recommendations in the 2019 MacKinnon Report on Alberta’s Finances, which encourages departments to conduct comprehensive program reviews to identify savings, efficiencies, and opportunities to increase efficiency.

Timeline

  • Open

    July 24 to August 7, 2020

  • Results under review

  • Completed

Who is listening

Ministry of Service Alberta

Engagement

Stakeholder engagement

Focus groups and meetings with invited consumer advocates and utility providers will be held in late August to dig deeper into survey results and explore questions related to the UCA’s organization and governance.

Online survey

Albertans and former clients shared their experiences with or awareness of the UCA through an online survey. Former clients who used UCA services within the last 2 years provided feedback about how services could be improved.

The survey closed August 7, 2020. Thank you for your input.

Outcomes

Your feedback will be used to help us better understand the mandate, effectiveness, governance and organization of the UCA. It will help inform any service changes to ensure consumers receive value for money invested by ratepayers.

Recommendations are expected in fall 2020.

Contact

If you have any questions about the engagement, contact:

uca.feedback@gov.ab.ca

Last updated: August 10, 2020