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The Provincial Operations Centre (POC) is Alberta’s communication and response coordination centre.  It is staffed 24 hours a day, 7 days a week and serves as a central point for the collection, evaluation and dissemination of information concerning single or multiple incidents across the province.

It is responsible for coordinating the initial response and maintaining the Government of Alberta’s response support for natural or human-induced disasters.

Alberta emergency management system

The POC is part of the Alberta emergency management system that mitigates, prepares for, responds to and helps recovery from all emergencies. The system consists of an overall framework of:

  • individuals
  • communities
  • industry
  • government
  • mutual aid partners

This system is designed to protect life, property and the environment by providing a seamless, synchronized and resilient response to emergencies. The response must be timely, proactive, efficient and sustainable.

The Provincial Operations Centre follows the principles of the Incident Command System, which guide  the coordinated provincial response to emergencies in Alberta.


To connect with the POC, call 1-866-618-2362 or fax 780-644-7962.