The Office of the Alberta Health Advocates strives to empower Albertans to be effective advocates in their own health and health care. It provides support and advocates for a health care system that is responsive and accountable to the people being served.
Established in 2014, the Office of the Alberta Health Advocates is comprised of the Mental Health Patient Advocate and the Health Advocate. Together, they provide a single point of access for Albertans by:
- listening to health service-related concerns
- assisting Albertans in finding ways to resolve those concerns
The Advocates refer people to the appropriate programs and services to address their complaints. They have the ability to conduct investigations or reviews into specific complaints related to mental health patient rights and the Alberta Health Charter.
The Advocates help educate Albertans about the mental health patient rights set out in the Mental Health Act and the expectations of the Alberta Health Charter.
The Office of the Alberta Health Advocates envisions a coordinated, integrated and responsive health system that supports Albertans as full participants in their care and fairly addresses their concerns about health services.
The Office of the Alberta Health Advocates assists Albertans in managing concerns about services impacting their health, and in becoming effective advocates. The Office represents the voices of Albertans in the ongoing development of the health system.