Family Support Order Services engagement survey

Introduction

The Government of Alberta wants to understand more about your experiences with the Maintenance Enforcement Program (MEP) and the Child Support Recalculation Program (RP).

Your input will be used to consider future improvements and decisions about the operations of these programs.

This survey takes 5 to 10 minutes to complete, depending on your answers, and it will close at midnight on April 13, 2026.

Do not include details about your MEP or RP file, or any personal information about the other party on your file or anyone else

Survey

Have you heard about the Maintenance Enforcement Program (MEP)?

Yes

No

Have you or anyone you know ever been registered with the MEP?

Yes

No

What is your general impression of the MEP?

Very negative

Slightly negative

Slightly positive

Very positive

No opinion

Have you heard about the Alberta Child Support Recalculation Program (RP)?

Yes

No

Have you or anyone you know ever been registered with the RP?

Yes

No

What is your general impression of the RP?

Very negative

Slightly negative

Slightly positive

Very positive

No opinion

Do you have a court order or written agreement for child and/or spousal support?

Yes

No

Do you think the MEP is helpful for the people who need it?

Yes

No

If no, what do you think is needed to make it helpful?

Do you think the RP is helpful for the people who need it?

Yes

No

If no, what do you think is needed to make it helpful?

Are you currently registered with the MEP and/or RP?

Yes

No

Why are you not registered?

The programs have a bad reputation

I don’t want to increase conflict with the other parent

I have no issues with my child support

Our court order does not allow for it, other

Prefer not to say

Other (please specify)

Other (please specify):

What would you expect from a program that enforces maintenance?

That it would make paying and receiving support easy

That it would take enforcement action to collect support when it is not paid

That it would remove enforcement actions when the support is paid

That it would provide a clear record of payments received, paid out, and arrears that are owing

That it would have clear, understandable policies that people can see

Other (please specify)

Other (please specify):

What would you expect from a program that annually recalculates maintenance?

That it would recalculate support based on what I am earning now

That the recalculation happens when I need it

That the result can be enforced by the MEP

That if one of the parties refuses to share their income, the recalculation can still proceed

That it be low cost

Other (please specify)

Other (please specify):

If you are currently registered with the MEP and/or RP, please complete the client survey:

The personal information collected through this survey will be used to inform decision-making about the Maintenance Enforcement Program (MEP) and the Child Support Recalculation Program (RP).

This personal information collection is authorized under section 4(c) of the Protection of Privacy Act (POPA).

For questions about the collection of personal information, contact the MEP at 780-422-5555.

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Family Support Order Services engagement survey

Introduction

Survey