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Overview
Due to concerns regarding some predatory practices related to towing and storage, the government is seeking to strengthen consumer protections in this area. Municipalities, emergency responders, insurance providers, towing and storage industry and other stakeholders have been engaged to provide greater understanding of the issues and discuss potential actions that may be taken by government.
Get informed
Concerns have been raised about instances where tow truck drivers showing up at accident scenes without being called and pressuring drivers to get their cars towed by creating a false sense of urgency and/or misrepresenting that they were called by emergency responders. Consumers have also reported being charged exorbitant fees for towing and/or storage, as well as situations where the location of their vehicle is not being disclosed until these fees are paid.
Get involved
Stakeholder engagement
We have worked with industry representatives, stakeholder organizations, and across the Government of Alberta to gain a deeper understanding of the issues and explore different strategies to protect consumers.
Outcomes
Feedback received from stakeholders will help inform government policy aimed at strengthening public protections in Alberta.