Alberta is centralizing key support functions through a new shared services organization, Health Shared Services (HSS), to make the health system more efficient and reduce duplication across agencies. By bringing together services like IT, finance and human resources under one roof, HSS will free up health agencies to focus on delivering care, improving coordination across the system and ensuring resources are used more effectively for Albertans.

As of Nov. 1, the organization is officially in place to support Acute Care Alberta, Primary Care Alberta, Recovery Alberta, Assisted Living Alberta, the provincial health corporations for cancer care, EHS and organ donation and transplantation, as well as acute service providers like Alberta Health Services, Covenant Health and Lamont Health. Operating independently but in close collaboration with each agency, HSS will provide essential services, coordinate system-wide activities and ensure accountability through strong governance.

The organization will be led by interim chief executive officer Maureen Towle, who brings more than 20 years of senior government management experience specializing in innovation, data management and organizational effectiveness. She will oversee the transition of core functions and ensure the organization delivers value for Albertans.

“Alberta is home to dedicated health care professionals and support staff who are committed to delivering world-class care. I look forward to working across the health care system to ensure seamless patient journeys while prioritizing efficiency and effectiveness.”

Maureen Towle, interim chief executive officer, Health Shared Services

Work will continue in the coming months to finalize the structure and governance of the organization as it moves toward full operation. Health Shared Services will begin delivering services to the health system on Dec. 1 and is expected to be fully operational on April 1, 2026.

By streamlining administrative functions, enhancing collaboration and improving coordination, Health Shared Services is a key step in making Alberta’s health system more efficient and better equipped to support high-quality care for all Albertans.

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