This release was issued under a previous government.

For a variety of reasons, some individuals and families face more stress during the holiday season than they might at other times of the year.

“The holiday season can be a joyous time for most Albertans. But that is not the case for everyone.  We want people to know that help is available at any time, day or night.”

-Irfan Sabir, Minister of Human Services

Important phone numbers

Throughout the holidays, Albertans can call or text to get help regarding abuse or other kinds of emergencies.

For family violence, bullying or abuse, staff is on hand by phone 24 hours a day, seven days a week. These services are available in more than 170 languages, or through online chat daily, from noon to 8 p.m.

  • Family Violence Info Line: 310-1818 
  • Bullying Helpline: 1-888-456-2323 
  • Child Abuse Hotline: 1-800-387-KIDS (5437) 

The Income Support Contact Centre is available for emergency basic needs assistance at 780-644-5135 in Edmonton, and 1-866-644-5135 outside Edmonton.

The Mental Health Help Line is also available 24/7 offering help to Albertans for mental health concerns at 1-877-303-2642.

From December 24, 2015 to January 3, 2016, programs and resources that affect the health, safety and security of Albertans will be available 24 hours a day, seven days a week. Non-urgent government operations will be closed during this time with regular services resuming on January 4, 2016. will feature a list of all services available over the holiday season. Albertans can still use Government of Alberta online systems, but submissions or applications will not be processed until offices reopen on January 4, 2016. 

In emergency situations, Albertans should call 911.