Alberta Emergency Alert - Telephone Service

Advisory: Telephone Service (Issued Mar 25, 2020 at 10:51 AM)

Advisory: Telephone Service

Issued Mar 25, 2020 at 10:51 AM

Source: Clearwater County

Issued: Mar 25, 2020 at 10:51 AM


Description: Alberta Emergency Alert - Telephone Service

Telus has informed Clearwater County of an outage that is impacting the ability of TELUS MOBILE CUSTOMERS to contact 9-1-1. This outage is impacting TELUS MOBILITY CUSTOMERS across the province. These customers will not be able to dial 9-1-1 form anywhere in Alberta at this time. If you require emergency assistance from police, fire, or ambulance, use a landline or alternate cellular carrier.

This outage DOES NOT impact landlines. Landlines can still be used to call 9-1-1 in an emergency. This outage is only impacting TELUS MOBILITY customers. It does not impact other providers. Telus is working to resolve this issue as quickly as possible.

Area: Clearwater County

Action to take:

  • Take all necessary precautions
  • Listen to local authorities for any updates
  • Follow the directions of local authorities.

Additional information:

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