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Part of Emergency preparedness, disaster response and public safety

Active emergency updates

Get updates on major active emergencies and recovery information in Alberta.

Current situation

Re-entry info

Determining when it's safe to return home after an evacuation order depends on several factors, including hazard conditions in your area and the guidance of local authorities.

Emergency evacuation payments

Emergency evacuation payments (EEPs) are a one-time payment for Albertans affected by mandatory evacuation orders that exceed a minimum of 7 days. EEPs are meant to ease the cost of evacuating, temporary accommodation and essential day-to-day costs of being away from your primary home due to an evacuation order during a disaster.

Evacuation payments

Eligible families will receive:

  • $1,250 for each adult
  • $500 for each dependent under the age of 18

  • Eligibility

    You may qualify for the evacuation payment if you:

    • had to leave your home for 7 days or more due to a mandatory evacuation order
    • are 18 years or older (payments are also available for dependents)

    You are not eligible for payment if you choose not to leave your home community during a mandatory evacuation order.

    See the Emergency evacuation payments – eligible communities section for a list of communities with an Evacuation Order in place for 7 days or more.
     

  • How to apply

    • Evacuees will have up to 60 days to apply following the start of a mandatory evacuation order that lasts 7 days or more for their respective communities.
    • The 60-day period to apply has ended for all eligible communities.
    • For questions or assistance, call the Alberta Supports Contact Centre toll free at 1-877-644-9992 (Monday to Friday, 7:30 am to 8 pm).
    • For in-person support, visit an Alberta Supports Centre (hours vary by location).

  • How it works

    • Evacuees can apply for an evacuation payment only once during the same event.
    • Applicants will have up to 60 days to apply following the start of an evacuation order for their respective community.
    • Payments will be sent to eligible recipients through e-transfer and can take up to 24 hours. Alternate payment arrangements may take longer.
    • Emergency evacuation payments are in addition to any insurance coverage and will not affect the coverage you receive through your insurance.
    • Emergency evacuation payments are non-taxable and will not impact benefit amounts for people who receive AISH or Income Support benefits.

  • Get help

    For questions or assistance with your online application:

    Wildfire information line

    • Call: 310-4455
    • Hours: Monday to Friday – 8:15 am to 4:30 pm

    Alberta Supports Centre

  • Evacuation payments – Eligible communities

    Applications for emergency evacuation payments are open for 60 days following the evacuation order being placed. 

    Residents of the following communities can apply for emergency evacuation payments:

    • Sturgeon County (evacuees located from Range Road 211 East to Range Road 203 and between Township Road 580 South to Township Road 573 and those evacuated the following day as the evacuation expanded) - eligible May 12 and 13. Applications close July 5.
    • Town of Swan Hills - eligible June 1. Applications close July 24.
    • Chipewyan Lake - eligible June 3. Applications close July 26.
    • Dene Tha' First Nation (Chateh) - eligible June 4. Applications close July 27.
    • Loon River First Nation (Loon Lake 235) - eligible June 4. Applications close July 27.
    • Peerless Lake and Trout Lake (Peerless Trout First Nation) - eligible June 4. Applications close July 27.
    • Red Earth Creek - eligible June 4. Applications close July 27.
    • Westlock County (Hubert Lake Wildland Provincial Park area on both sides of the Pembina River) - eligible June 4. Applications close July 27.
    • County of Grande Prairie No. 1 (evacuees located north of Township Road 710 to Township Road 740, east of the British Columbia/Alberta border to Range Road 130) – eligible June 11. Applications close August 3.
    • Saddle Hills County (evacuees located between Range Road 95 and Highway 725, and Township Road 794 and Township Road 802, including Moonshine Lake Provincial Park) – eligible June 15, 2025. Applications close August 7.

    Additional information:

    • Online applications can be made starting the day your community becomes eligible
    • In-person applications can be made starting the day after your community becomes eligible
    • Payments begin the day after you apply

Supports and services

  • Insurance information

    • Contact your insurance representative if you have questions about your insurance coverage during the wildfires.
    • The Insurance Bureau of Canada has updated information about insurance during wildfires. Albertans affected by wildfires can visit their web page for information on property and auto insurance or contact their Consumer Information Centre:

  • Supports and services

    Education continuity

    Alberta Education works closely with school authorities to support students who have been displaced due to wildfire evacuations. This includes determining what actions may be required to support students to continue their learning.

    Families are encouraged to contact their school authority for the most up-to-date information on changes to local school operations.

    Information for seniors

    Evacuated seniors who receive monthly Alberta Seniors Benefit payments by cheque should call the Alberta Supports Contact Centre at 1-877-644-9992 to have a replacement payment sent to a current location or bank account.

    • Hours: Monday to Friday - 7:30 am to 8 pm

    Provincial business taxes

    Alberta’s government recognizes the extraordinary challenges faced by businesses operating in areas impacted by recent wildfires.

    Business operators affected by a wildfire and not able to file returns or make payments as required may be eligible to have the associated penalties and interest waived or cancelled.

    For more information, refer to Special Notice Vol. 8 No. 6 – Alberta Wildfires: Waivers of Penalties and Interest.

    Alberta Advantage Immigration Program (AAIP) applicants

    Alberta Advantage Immigration Program (AAIP) is helping applicants whose employment is affected by wildfire evacuations in Alberta. Applications based on a job offer or residence in an Alberta community that has been evacuated will be held up to a maximum of one year from any Alberta community’s evacuation date.

    Applicants affected by an Alberta wildfire will have one year to demonstrate they meet AAIP criteria. If unemployed due to the effects of the wildfire on businesses, this includes finding a new job in an eligible occupation with an Alberta employer.

    For more information see AAIP updates.

    Unfair business practices

    It’s not uncommon for reports of price gouging to occur during and after emergencies.

    If the price you pay grossly exceeds that of similar goods or services that are readily available, and a business fails to inform you why they are charging more than their competitors, that may qualify as an unfair practice.

    Scams 

    Scammers and fraudsters will often try to take advantage of people during and after emergencies. Be particularly aware of scams from text, email or telephone that seek your personal or financial information.

    We will never send you unsolicited emails, text messages or call you by phone asking for your personal information.

    If you see something suspicious or think you've been the target of a scam, report it to your local police or to the Canadian Anti-Fraud Centre online.

    Landlords and tenants

    Learn more about what you need to do as a tenant or landlord returning after a wildfire evacuation.

    Home repairs and renovations

    Learn more about hiring a contractor and signing a contract for repairs and renovations after returning to your home.

    Condominium owners and boards

    Learn more about condo fees and repairs after returning to your home after a wildfire.

    Employment agencies

    Learn more about using an employment agency to find work.

  • Offers of support

    For companies, individuals or organizations wanting to offer support to those impacted by emergency/disaster events, use the Emergency Support Offers Tracker application.

    The application runs all year long and provides the necessary information for submitting your offer.

    If you wish to provide offers of support related to the Jasper 2024 wildfires, email the Town of Jasper directly at [email protected].

  • Replacing drivers’ licences, ID cards and birth certificates

    If your driver’s licence, ID card or birth certificate was lost or destroyed during a wildfire emergency, fees for their replacement have been waived. Speak to a Registry Agent for details.

    The maximum charge for renewing an ID card is outlined in the Registry Agent Product Catalogue.

    For more information on replacing those documents, go to the following pages:

Advisories and closures

  • Travel advisories

    Visit 511.alberta.ca for up-to-date information on road closures and travel advisories.

Emergency alerts

Alberta Emergency Alerts provide critical information about an immediate disaster, where it is occurring, and what action you need to take.

Find active alerts

Situation updates

Situation updates provide a summary of the actions government is taking to respond to an emergency.

View all news releases | Watch all news conferences

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Be prepared

Emergency preparedness
Learn how you and your family can prepare yourselves for an emergency or disaster.
Severe weather preparedness

Learn about hazards in Alberta and how you can be better prepared for severe weather and floods.

Prepare to evacuate
Learn what to do in case you need to evacuate due to an emergency.

Resources

Important numbers

  • Alberta 211 – 24/7 support:
    • call 2-1-1 or text 'info' to 211
  • Alberta government call centre: 310-4455 (available in 200+ languages)
    • Monday to Friday from 8:15 am to 4:30 pm
  • Alberta Supports Contact Centre: 1-877-644-9992
  • 24-hour Health Link: 811
  • 24-hour Mental Health Help Line: 1-877-303-2642
  • 24-hour Emergency income support:

Important links