Table of contents

This program concluded on June 18, 2020.

Overview

The Utility Payment Deferral Program successfully supported Albertans through the initial months of the COVID-19 pandemic. As of June 30, 2021, more than 245,000 electricity customers and 181,000 natural gas customers – representing 16% of each consumer base – have deferred utility payments through the program, which concluded on June 18, 2020.

The program applied to bills for residences, farms, and small businesses:

  • electricity consumers, who consume less than 250,000 kilowatt hours of electricity per year
  • natural gas consumers, who consume less than 2,500 gigajoules per year

In addition, we ensured that no Albertan was cut off from these services or saw their services reduced while the program was in place.

Repayment and rate rider

Participants of the program had until June 18, 2021 to repay their deferred payments.

All outstanding payments will be added to a small, temporary rate rider – a fee paid by all utility customers in the province – with one for natural gas and one for electricity. Rate riders are commonly used to address unanticipated costs incurred by a regulated utility provider.

The Alberta Utilities Commission coordinates the rate rider process and finalized the total cost based on the outstanding amounts owed through the deferral process.

Other supports

For information on other financial support programs available during the COVID-19 pandemic, visit:

For mental health supports, visit:

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