This program concluded on June 18, 2020.

Overview

The Utility Payment Deferral Program successfully supported Albertans through the 3 peak months of the COVID-19 pandemic. To date, more than 350,000 customers – representing 13% of the natural gas and electricity consumer base – have deferred  utility payments through the program, which concluded on June 18.

The program applied to bills for residences, farms, and small businesses:

  • electricity consumers, who consume less than 250,000 kilowatt hours of electricity per year
  • natural gas consumers, who consume less than 2,500 gigajoules per year

In addition, the government ensured that no Albertan was cut off from these services or saw their services reduced while the program was in place.

Repayment

While the economy is beginning to open and economic conditions are improving, we understand many Albertans may continue to experience financial difficulties because of COVID-19. This is why participants of the program will have until June 18, 2021 to repay their deferred payments.

The default repayment plan for all consumers is 12 equal monthly installments and participants may begin to see the first of these installments on their next bill. If this does not work with your financial situation, you can contact your utility provider to discuss an alternate repayment plan. Provided you meet the terms of your repayment plan, you will not pay interest on deferred payments.

The Alberta Utilities Commission (AUC) has directed utility providers to contact customers who participated in the program to discuss repayment plan. If you participated in the deferral program and have not heard from your utility provider, please contact them to learn about your repayment requirements and options.

If you were in arrears on payments before the deferral program period started, any outstanding utility charges will still need to be repaid.

In addition to the agreed repayment plan, you may:

  • put down additional payments towards your balance at any time
  • make changes or amendments to your payment schedule – including automatic payments

If you require support negotiating a repayment plan that fits your budget or in resolving any service or billing issues, contact the Utilities Consumer Advocate.

Other supports

For information on other financial support programs available during the COVID-19 pandemic, visit:

For mental health supports, visit:

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