Services and information


Overview

Alberta’s Temporary Foreign Worker (TFW) Advisory Office helps temporary foreign workers, international students (with work authorization) and employers understand their rights and find solutions to situations involving unfair, unsafe or unhealthy working conditions.

Advisory offices are located in Calgary and Edmonton along public transportation routes for easy access. Clients can contact an advisory office by calling, via email or by visiting in person.

Services

Services provided by the office include:

  • responding to complaints, questions and requests for information
  • assessing reports of abuse and making referrals to the correct authority
  • working with agencies to ensure safe, fair and healthy workplaces
  • helping temporary foreign workers find resources
  • outreach services across Alberta, including
    • facilitating information sessions for temporary foreign workers, international students (with work authorization), employers and other stakeholders
    • arranging in-person appointments with clients
    • helping clients understand their rights and responsibilities while working and living in Alberta

All services are free and confidential.

Online information sessions

The Temporary Foreign Worker Advisory Office also offers online information sessions for temporary foreign workers, international students and employers.

Participants have the opportunity to learn about office services, available resources, their rights and responsibilities and ask questions to an advisor.

An online information session can be arranged for your group by emailing LBR.TFWAO@gov.ab.ca or by contacting the Calgary or Edmonton office.

Contact

Email: LBR.TFWAO@gov.ab.ca

South location - Calgary

Phone: 403-476-4540

Address:

Suite 150, 717-7 Avenue SW
Calgary, Alberta  T2P 0Z3

North location - Edmonton

Phone: 780-644-2584

Address:

8th Floor, Seventh Street Plaza South Tower
10030-107 Street
Edmonton, Alberta  T5J 3E4

Temporary Foreign Worker Helpline

You can contact the Temporary Foreign Worker Helpline toll-free throughout most of the world at 1-877-944-9955, with the following exceptions:

  • China (North): 108007141500
  • Chine (South): 108001401372
  • Mexico: 0018005145713
  • Philippines: 18001110151
  • Thailand: 0018001562045713

For information, support and referrals, see Resources for Temporary Foreign Workers.