Rural disputes – Who should I contact for rural issues

Rural Issues: Who Should I Contact

Alberta Energy

• leasing of Crown minerals
• royalties
• legislative and policy management
• freehold mineral taxation

Edmonton: 780-427-8050
Calgary: 403-297-8955

Alberta Energy Regulator (AER)

• provincial regulator for oil, gas and pipelines
• landowner statements of concern
• notification
• suspension and abandonment
• reclamation and remediation
• compliance issues
• incident reporting
• water licences
• permits for seismic/geophysical
• liability management

Phone: 1-855-297-8311
24 Hour Emergency: 1-800-222-6514
Email: [email protected]

Alberta Environment and Parks

• environmental standards for renewable energy
• reclamation requirements for renewable energy
• Water Act complaints

General Information: 310-3773
24 Hour Emergency Hotline: 1-800-222-6514
Email: [email protected]

Alberta Labour and Immigration

• land agents licensing
• land agents code of conduct and complaints

Phone: 780-415-4600

Alberta Utilities Commission (AUC)

• regulates terms and conditions for utilities and transmission development
• stakeholder
• engagement for utilities developments
• renewables
• consumer complaints
• legislative compliance

Phone: 403-592-UTIL (8845) or 780-427-4903 Customer Relations
Email: [email protected]

Farmers’ Advocate Office

• advisory and resource agency for landowners
• information on legislation and policy relating to
• energy, utilities, and renewable energy
• negotiating surface leases and right of way agreements
• mediation and dispute resolution
• understanding processes for rural concerns
• farm implement
• warranty issues
• nuisance complaints under the Agricultural Operation Practices Act
• Water Well
• Replacement or Restoration Program (WWRRP)

Phone: 310-FARM (3276)
Email: [email protected]

Federation of Gas Co-ops

• location of utilities map
• dispute resolution within co-ops
• rates
• governance of a gas co-op

Phone: 780-416-6543
Email: [email protected]

Federation of Rural Electrification Associations (AFREA)

• dispute resolution within rural electrification associations
• rates
• governance of an REA

Phone: 780-417-3396
Freehold Owners’ Association (FHOA)

• advisory agency for mineral owners negotiating agreements

Phone: 403-245-4438
Local County

• weed issues
• transportation and road use issues
• dust concerns

National Energy Board (NEB)

• regulates inter-provincial pipelines and transmission lines under federal jurisdiction

Phone: 1-800-899-1265 or 403-292-5503

Ombudsman of Alberta

• review of alleged unfair treatment by provincial authorities and, as of April 2018, municipalities

Phone: 780-427-2756
Email: [email protected]

Orphan Well Association (OWA)

• abandonment and reclamation of upstream wells, pipelines, facilities and associated sites for which there is no responsible party

Phone: 403-297-6416

Property Rights Advocate

• property rights information
• annual report to legislature with recommendations on property rights

Phone: 780-638-3265
Email: [email protected]

Surface Rights Board (SRB)

• rights of entry
• disputes on compensation
• anniversary rental reviews
• off right-of-way damages
• unpaid annual rentals

Phone: 780-427-2444
Email: [email protected]

Utilities Consumer Advocate (UCA)

• concerns about utility bills and rates
• advice on natural gas and electricity
• advocating for consumer
• interests

Phone: 310-4UCA (4822)
Email: [email protected]

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