Acceptable applications

The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants a method of resolving disputes under the jurisdiction of the Residential Tenancies Act and the Mobile Home Sites Tenancies Act without going to court.

Landlords and tenants can submit applications online using the RTDRS eFiling Service.

  • RTDRS offices are temporarily closed to the public
  • RTDRS conducts all hearings by phone

Applications must be made within 2 years from the date that a potential claim is discovered. Applications are limited to claims of up to $50,000.

The rental premises and the claims in the application must be covered by the Residential Tenancies Act (RTA) or the Mobile Home Sites Tenancies Act (MHSTA).

Eligibility

The following can apply for RTDRS:

  • a landlord or a representative authorized by the landlord
  • a tenant or a representative authorized by the tenant

The definitions of landlord and tenant can be found in the Residential Tenancies Act or the Mobile Home Sites Tenancies Act.

See RTA Applicability to Accommodations (PDF, 486 KB) to see which types of housing are governed under the Residential Tenancies Act.

Section numbers in tip sheet are subject to change. Current as of April, 2017.

What you can apply for

Landlords of a rental premises or mobile home site can apply for:

  • unpaid rent and/or utilities
  • ending the tenancy and possession of the premises
  • financial damages from a tenant’s rental agreement breach
  • compensation for losses due to an over-holding tenant (tenant has not vacated the premises at the end of the tenancy)
  • order for a non-tenant occupant to vacate the premises (individual is not listed as a tenant on the rental agreement)

Tenants of a rental premises or a mobile home site may apply for:

  • return of security deposit
  • ending the tenancy due to a landlord’s breach of the rental agreement
  • financial damages from a landlord’s rental agreement breach
  • reduction of rent for loss of benefit of a rental agreement
  • compensation for performing the landlord’s obligations as outlined in the rental agreement

Contact

Connect with RTDRS:

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]

The RTDRS does not accept applications or evidence via this email address.

View all contact options.

Contact

Residential Tenancy Dispute Resolution Service