COVID-19 response

RTDRS offices are temporarily closed to the public.

RTDRS is conducting all hearings by phone. Parties to a previously scheduled in-person hearing will be contacted about the change. Parties wishing to proactively provide their phone number for an upcoming hearing are asked to phone 403-297-8550 and leave a message with their name, case number and phone number.

RTDRS continues to accept applications through the online RTDRS eFiling Service.

Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule. Non-urgent applications, such as for damages or return of the security deposit, are being received, but there may be a delay in scheduling while COVID-19 is being managed.

Email [email protected] or phone 310-0000, then dial 780-644-3000, for information pertaining to the RTDRS. The RTDRS does not accept applications or evidence via this email address.

For more information, visit COVID-19 info for Albertans.

Overview

After you create an account, accessing the RTDRS eFiling Service portal works best in an Internet Explorer browser operating on a Microsoft Windows-based desktop or laptop.

Create an account

To create a Residential Tenancy Dispute Resolution Service (RTDRS) account, you will need to submit your name, a valid email address and a unique password:

  • you will receive a verification email before you can access your account

Create User Account

If you cannot access your account after following the link that is emailed to you, change your password with the ‘Forgot password?’ option on the RTDRS eFiling Service portal login page.

If the application system appears to be stuck or frozen, restart your browser and log back into the site.

Hearing request

Submit application

All information fields must be filled-in before submitting an application for an RTDRS hearing. However, you do not need to complete the full application in one setting as the system will allow you to save your progress until you are ready to finalize.

  • partially completed applications are in the ‘Pending Forms’ section

For more information, please see How to apply for the Residential Tenancy Dispute Resolution Service.

Reference number

After you submit a hearing request, your application will take up to 3 business days to process. Once processed, you will be emailed an application reference number (example: QQQ number).

  • please monitor your junk folder for RTDRS emails

When you’re logged in, your completed and submitted applications will appear under the tab "History". The status will show as “Ready”, meaning that your application has been sent but not yet received by the RTDRS. Once the status changes to “Transferred” it means that the RTDRS has received your application.

Once the RTDRS has filed and processed your application, you will be able to view it under the “My Cases” tab.

If your application has not been processed within 5 business days, please phone 780-644-3000.

Supporting evidence

You cannot upload evidence until an application has been processed and assigned a case number.

Once that number has been obtained, please ensure these 2 steps are followed:

Step 1. Format and size

When uploading electronic evidence, please use the following file types where possible:

  • pdf
  • jpeg
  • mp4 or mov for video
  • mp3 for audio

An individual picture or other evidence can be up to 10 MB. However, the entire evidence package must not exceed 100 MB.

Before uploading, please:

  • reduce the MB size of videos, if they are large
  • use short, specific video clips, if possible
  • reduce the size of each photo image to less than 1 MB
  • convert all documentary evidence into 1 document (for example: do not upload 10 pieces of evidence individually, instead convert the 10 pieces of evidence into one document with 10 pages)

Other acceptable formats include: txt, rtf, doc, docx, xps, jfif, gif, png, dib, xls, and xlsx.

More information on the types of evidence allowable is available in an Evidence tipsheet.

Step 2. Label evidence

Documents which will be used as evidence must be clearly identified, for example, ‘Landlord's damage photographs’ or ‘Tenant's inspection reports’. You should keep the description short as long descriptions may cause issues in processing the evidence.

When submitting multiple documents, you should combine them into one pdf document, for ease of reference.

Documents being submitted must be marked as ‘Items’ such as Item A, Item B, Item C, et cetera. The file naming convention should use either dashes or underscores such as my-pet-dog.jpeg or my_pet_dog.jpeg

  • do not use periods in file names like my.pet.dog.jpeg as these files will not open

Uploading evidence

While logged in, navigate to the ‘My Cases’ tab.

Your case should appear with a link on the right-hand side of the screen that reads ‘Upload Document’.

When prompted, browse through your computer files for the desired documents to submit:

  • use accurate short descriptions in the comment area

Allow at least one business day for processing before submitted evidence is documented as received and appears on the file.

  • you will not be able to view submitted evidence, as RTDRS eFiling is not intended for document storage and retrieval

It is important that you keep a copy of each piece of evidence for your personal records.

Once you have submitted your evidence it will show in the “History” tab with the status “Ready”. This means that your evidence has been submitted but RTDRS has not received it yet. Once the status changes to “Transferred” it means that the RTDRS has received your documents.

If your status does not change from “Ready” to “Transferred” within one business day or if you receive your file number and still cannot add evidence, please phone 780-644-3000 to have an RTDRS staff member look into your file.

Add applicant or respondent

You can include more than one applicant or respondent to each hearing application.

To add an applicant: On Step 1 of the application, select the orange button near the bottom of the page that says, ‘Add Applicant’.

To add a respondent: On Step 2 of the application, select the orange button near the bottom of the page that says, ‘Add Applicant’.

If you wish to add an applicant or respondent after submitting your application, you will need to complete and submit an Amended Application Form (PDF, 182 KB).

Payment

To make this application, the fee is $75. At the end of the application form you will be asked to pay. Your application will not proceed until payment is received in full.

You will be directed to MyAlberta eServices to complete payment once your application is complete.

Once you have completed payment, close the eServices page to ensure your application is submitted properly. You will receive a message indicating that your application has been submitted.

If you do not close the window, you application will appear to be 80% complete even if payment has been made.

Fee waiver

Low income Albertans may apply to have the filing fee waived. You must provide 3 months’ proof of income, either as pay stubs or as a printout of your bank account.

For more information, visit RTDRS or phone us at 310-0000, then 780-644-3000.