Overview

After you create an account, accessing the RTDRS eFiling Service portal works best in an Internet Explorer browser operating on a Microsoft Windows-based desktop or laptop.

Create an account

To create a Residential Tenancy Dispute Resolution Service (RTDRS) account, you will need to submit your name, a valid email address and a unique password:

  • you will receive a verification email before you can access your account

Create User Account

If you cannot access your account after following the link that is emailed to you, change your password with the ‘Forgot password?’ option on the RTDRS eFiling Service portal login page.

If the application system appears to be stuck or frozen, restart your browser and log back into the site.

Hearing request

Submit application

All information fields must be filled-in before submitting an application for an RTDRS hearing. However, you do not need to complete the full application in one setting as the system will allow you to save your progress until you are ready to finalize.

  • partially completed applications are in the ‘Pending Forms’ section

For more information, please see How to apply for the Residential Tenancy Dispute Resolution Service.

Reference number

After you submit a hearing request, your application will take up to 3 business days to process. Once processed, you will be emailed an application reference number (example: QQQ number).

  • please monitor your junk folder for RTDRS emails

When you’re logged in, your completed and submitted applications will appear under the tab ‘My Cases’ or ‘History’ depending on the application status.

  • you will not be able to view an application until you have a case number to reference

If your application has not been processed within 5 business days, please phone 780-644-3000.

Supporting evidence

You cannot upload evidence until an application has been processed and assigned a reference number.

Once that number has been obtained, please ensure these 2 steps are followed:

Step 1. Format and size

When uploading electronic evidence, please use the following file types where possible:

  • pdf
  • jpeg
  • mp4 or mov for video
  • mp3 for audio

An individual picture or other evidence can be up to 10 MB. However, the entire evidence package must not exceed 100 MB.

Before uploading, please:

  • reduce the MB size of videos, if they are large
  • use short, specific video clips, if possible
  • reduce the size of each photo image to less than 1 MB

Other acceptable formats include: txt, rtf, doc, docx, xps, jfif, gif, png, dib, xls, and xlsx.

More information on the types of evidence allowable is available in an Evidence tipsheet.

Step 2. Label evidence

Documents which will be used as evidence must be clearly identified, for example, ‘Landlord's damage photographs’ or ‘Tenant's inspection reports’.

When submitting multiple documents, you should combine them into one pdf document, for ease of reference.

Documents being submitted must be marked as ‘Items’ such as Item A, Item B, Item C, et cetera. The file naming convention should use either dashes or underscores such as my-pet-dog.jpeg or my_pet_dog.jpeg

  • do not use periods in file names like my.pet.dog.jpeg as these files will not open

Uploading evidence

While logged in, navigate to the ‘My Cases’ tab.

Your case should appear with a link on the right-hand side of the screen that reads ‘Upload Document’.

When prompted, browse through your computer files for the desired documents to submit:

  • use accurate descriptions in the comment area

Allow at least one business day for processing before submitted evidence is documented as received and appears on the file.

  • you will not be able to view submitted evidence, as RTDRS eFiling is not intended for document storage and retrieval

It is important that you keep a copy of each piece of evidence for your personal records.

If you receive your file number and still cannot add evidence, please phone 780-644-3000 to have an RTDRS staff member look into your file.

Add applicant or respondent

You can include more than one applicant or respondent to each hearing application.

To add an applicant: On Step 1 of the application, select the orange button near the bottom of the page that says, ‘Add Applicant’.

To add a respondent: On Step 2 of the application, select the orange button near the bottom of the page that says, ‘Add Applicant’.

If you wish to add an applicant or respondent after submitting your application, you will need to complete and submit an Amended Application Form (PDF, 182 KB).

Payment

To make this application, the fee is $75. At the end of the application form you will be asked to pay. Your application will not proceed until payment is received in full.

You will be directed to MyAlberta eServices to complete payment once your application is complete.

Once you have completed payment, close the eServices page to ensure your application is submitted properly. You will receive a message indicating that your application has been submitted.

If you do not close the window, you application will appear to be 80% complete even if payment has been made.

Fee waiver

Low income Albertans may apply to have the filing fee waived. You must provide 3 months’ proof of income, either as pay stubs or as a printout of your bank account.

For more information, visit RTDRS or phone us at 310-0000, then 780-644-3000.