Overview

If you disagree with a decision the Persons with Developmental Disabilities (PDD) program makes and the decision affects you, there are a few options for resolving your concerns. Some have time limits and the timing for one may affect another.

You and your guardian can choose one or more of the options:

  • talk to the PDD program
  • PDD program decision review
  • mediation
  • appeal

The first 3 options make up the PDD dispute resolution process. They usually happen before you file an appeal.

Talk to the PDD program

  • Start by talking to your PDD worker and asking them why the decision was made.
  • Explain why you disagree with the decision.
  • Try to reach an agreement that satisfies both of you – if you cannot, ask to talk to their supervisor, and if needed, a manager.
  • Try to reach an agreement that satisfies everyone – if you cannot, consider the other options below.

PDD program decision review

  • You can have the decision you disagree with reviewed by a senior PDD staff who was not involved in making the decision.
  • Ask your PDD worker for a program decision review within 30 days from the date you were told about the decision in person, by phone, letter or email.
  • This review is completed within 15 working days from the date you asked for it. You will get the results by letter.

Mediation

  • Mediation is when a person who does not work for the PDD program helps you and the PDD program reach a decision that is agreeable to everyone involved.
  • You must ask for mediation within 30 days from the date you were told about the PDD program’s decision in person, by phone, letter or email.
  • Contact your PDD worker to request mediation and they will make arrangements.

Appeal

  • An appeal is when you ask an appeal panel to review a PDD program decision you disagree with and you are affected by the decision.
  • Unless you choose mediation first, you can appeal within 45 days from the date you:
    • got the PDD program’s decision in person, by phone, email or letter
    • were told about your right to appeal
  • If you chose mediation and were not happy with the outcome, you can still file an appeal up to 30 days after the mediation process ends.
  • Find out more about appealing a PDD decision.

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