COVID-19 response

Online course requests for eligible students will continue to be made a priority, but may experience delays.

For more information, visit COVID-19 info for Albertans.


Emergency social services personnel help people that’ve been uprooted from their homes during a disaster. Evacuees often face a great deal of uncertainty and need compassion and support from communities. Emergency social services personnel help ensure a community’s response is meeting both the physical and emotional needs of evacuees.

The Emergency Social Services course is recommended for:

  • community staff responsible for emergency social services programs
  • municipal, First Nation and provincial emergency management personnel

The course takes an average of 6 to 8 hours to complete.

After you’ve completed this course, you might also like to take Emergency Social Services Basic offered by the Public Health Agency of Canada.


To access free online courses, students must play a role in Alberta’s emergency management system and demonstrate that they are from the public sector, or from a non-government organization (NGO) that is a member of the NGO council.

Students can enrol by sending an email to [email protected].

The email must include:

  • first and last name of the student requesting the course
  • place of employment (when possible please include an email signature from your organization)
  • your role in Alberta’s emergency management system

Enrolment requests take up to 5 business days to process.


If you are having difficulties registering or printing your certificate, contact:

Alberta Emergency Management Agency Training
Hours: 8:30 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Email: [email protected]


Connect with the Alberta Emergency Management Agency:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-422-9000
Toll free: 310-0000 before the phone number (in Alberta)
Email: [email protected]

Alberta Emergency Management Agency
14515 122 Ave NW
Edmonton, Alberta  T5L 2W4

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