Payment deadlines

December 11 deadline

December 11, 2019 is the deadline for your support payment if you pay by:

  • mail
  • voluntary pay deductions
  • in person at your bank or credit union

Learn more at the Making payments section.

Regular deadline

Payments are handled as usual if you pay by:

  • phone
  • internet banking
  • pre-authorized withdrawals

Getting payments

Due dates during holidays

Processing delays over the holidays might make getting your support payment late a few days.

Please do what you can so an unexpected delay doesn’t impact your finances.

Arrears and enforcement actions

Before December 24

Contact your case officer to clear up any problems about arrears or enforcement actions before December 24, 2019.

Files in default

MEP’s automated system will:

  • track late or missing payments
  • issue enforcement on files in default

Removal of enforcement actions may not be possible on December 30 and 31, 2019.

Emergency situations

On December 30 and 31, 2019, limited staff will be available by phone. They will only deal with:

  • arrests on a MEP warrant
  • problems from a MEP collection action, such as:
    • motor vehicle suspension
    • passport cancellation
    • bank account garnishment

Automated services

MEP’s automated services are available during the holiday closure.

MEP Accounts Online

Log in to MEP Accounts Online.

24-hour MEP Info Line

Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)