MEP – Case officers

Contact your case officer

There are 4 ways to contact your case officer:

Phone

MEP Main Line
Phone: 780-422-5555
Toll free: 310-0000 before 780-422-5555 (in Alberta)
Hours: 8:00 am to 4:00 pm (Monday, Tuesday, Thursday and Friday) and 9:00 am to 4:00 pm (Wednesday)

To speak to your case officer

1. When prompted, press ‘5’.
2. Enter your case officer's 5-digit FSOS ID.

For specific actions on your file

1. When prompted, press ‘3’.
2. Log in with your file number and PIN.

If you don't know your file number or PIN

When asked for your file number:

• Press ‘0’ followed by another ‘0’ to be transferred to the MEP Referral Line.

For general information or basic file inquiries

When prompted:

• Press ‘0’ to be transferred to the MEP Referral Line.

Email

If you are a registered client with MEP:

• Log in to MEP Accounts Online to email us.

How to register

Fax

780-401-7575

Sign your fax and include your 7-digit MEP file number.

Mail

Maintenance Enforcement Program
Family Support Order Services (FSOS)
7th Floor, John E. Brownlee Building
10365 97 Street
Edmonton, Alberta  T5J 3W7

Sign your letter and include your 7-digit MEP file number.

Changing your case officer

MEP will only reassign a client’s file to a different case officer if the current case officer determines a conflict of interest due to a personal relationship with the party on their file. For example, the client is the case officer’s cousin’s spouse.

Case officer's job

Case officers respond to phone calls, emails, faxes and letters in the order they get them. They will assist you by taking specific actions on your file.

Your case officer will help you with your file by doing things like:

• discussing collection actions on your file
• negotiating your payment arrangement
• obtaining information on your payments that have not been released
• getting more information about a decision made on your file

General information or basic questions

You will get faster service by contacting the MEP Referral Line for information like:

• general program information
• form and document requests

Get help with these inquiries

Contact

Connect with the Maintenance Enforcement Program.