Overview

The Alberta government is prepared for the Canada Post labour disruption.

A list of affected programs and the contingency plans are posted below.

Benefit programs

Alberta Family Employment Tax Credit (AFETC) and Alberta Child Benefit (ACB)

  • An agreement is in place with Canada Post to ensure cheques are delivered in the event of a postal disruption.
  • Payments are expected to be delivered within a few days of regular delivery.

AISH, Income Support, Family Support for Children with Disabilities (FSCD) and Persons with Developmental Disabilities (PDD) payments

  • A plan is in place to ensure benefit cheques are distributed.
  • To avoid any payment delays, people receiving benefits by cheque are encouraged to contact their workers to arrange for direct deposit.
    • If you don’t know who your worker is, call the Alberta Supports Contact Centre at 1-877-644-9992.
  • More information will be provided to affected benefit clients if their cheques will not be delivered by Canada Post.

Child Care, Child and Youth Support Program

  • Cheques will be available for pick up in most local offices.
  • Those who receive benefits by cheque are encouraged to contact their worker for more information and to confirm where they can pick up their cheque.
  • If you don't know who your worker is, please contact your regional office or call Alberta Supports Contact Centre at 1-877-644-9992.

Health care programs

Health Care Cards

  • In extenuating circumstances, contact Alberta Health to make arrangements to get your health care card:
    • pick up at Alberta Health located at 10025 Jasper Avenue, Edmonton
    • couriered at your expense if you live outside of Edmonton
  • If patients do not have a personal health card or number, physicians can check validity and eligibility by contacting Alberta Health or accessing Alberta Netcare.

Alberta Health Care Insurance Plan (AHCIP)

  • Some authorized registry agents can help you register for Alberta Health Care Insurance Plan (AHCIP) coverage or change your current coverage.

Seniors programs

  • An agreement is in place with Canada Post to ensure benefit cheques are delivered in the event of a postal disruption. Payments should be delivered within a few days of regular delivery.
  • Applications, forms and other required documentation can be:
  • If you're expecting reimbursement for dental services, contact the Alberta Dental Services Corporation to discuss your options:
  • For more information, contact the Alberta Supports Contact Centre at:

Child support programs

Maintenance Enforcement Program (MEP)

  • All clients are required to meet their child maintenance obligations during any disruption to postal services.
  • If you normally use Canada Post to send maintenance payments or related documents, alternative options are listed on the MEP webpage.
  • For more information, contact MEP during regular business hours:

Child Support Recalculation Program

Students and training

School transcripts and credential (Alberta high school diploma)

  • Students can use the unofficial transcript available through myPass.alberta.ca as a temporary substitution for their official transcript and include a copy of the Canada Post Strike/Lockout letter in their communication.
  • Post-secondary institutions and other organizations can contact the student records office to verify the information on students’ unofficial transcripts.
  • For credential reprint orders, please contact the Student Records office.
  • Student can also request transcripts and credentials be couriered on myPass.alberta.ca
  • If you have any questions, please:

Student Aid

  • Post-secondary students who have applied for Student Aid can visit the Student Aid website or call the Student Aid Alberta Service Centre toll free at 1-855-606-2096.

Apprenticeship and Industry Training (AIT)

Advancing Futures Bursary

  • Students who are part of the Advancing Futures Bursary program will be contacted by your program coordinator to make arrangements for cheque pick-up or delivery.
  • For more information, please contact your coordinator.

Labour programs

Alberta Immigrant Nominee Program (AINP)

  • Applications should be sent by courier or wait until mail delivery resumes.
  • Alberta Labour will send all AINP correspondence related to applications by email.
  • For more information, please contact the AINP team.

Summer Temporary Employment Program (STEP)

  • Completion forms should be submitted by private courier or wait until mail delivery resumes.
    • Courier to: Main floor mailroom, 9915-108 Street, Edmonton, AB  T5K 2G8
  • Alberta Labour will send all STEP correspondence and approval letters by email.
  • Employers receiving cheques may have a delay in delivery.
  • For more information, please contact the STEP team.

Canada-Alberta Job Grant (CAJG)

  • Applications or training completion forms should be submitted by private courier or wait until mail delivery resumes.
    • Courier to: Main floor mailroom, 9915-108 Street, Edmonton, AB  T5K 2G8
  • Alberta Labour will send all CAJG correspondence and approval letters by email.
  • Employers receiving cheques may have a delay in delivery.
  • For more information, please contact the CAJG team.

International Qualifications Assessment Service (IQAS)

  • Applications should be sent by private courier, dropped off at the IQAS office or wait until mail delivery resumes.
  • If mail delivery is disrupted for a short period of time, IQAS will pause mail outs within Canada until regular mail delivery resumes. International mail will continue to be sent by courier.
  • If mail delivery is disrupted for a long period of time, IQAS will use private courier to deliver mail within Canada.
  • For more information, please contact the IQAS team.

Driving and transportation

Driver's licences

  • All driver's licences and ID cards that are currently in progress will continue to be processed during rotating strikes, though delivery of the cards may be delayed.

Plates

  • Applications for personalized and Support Our Troops licence plates can still be processed by registry agents. Delivery may be delayed due to rotating strikes.

Traffic tickets

  • Photo radar and other tickets can be paid online through the MyAlberta e-Services Portal or in person at a registry agent office or courthouse.
  • If you mailed your payment by Canada Post after a mail disruption began, we recommend you also pay the fine online or in-person before the appearance date on the ticket to avoid a late payment penalty (the mail-in payment will not be processed or if it is, a refund will be issued).
  • Not guilty pleas for all ticket offences must be entered in person at a courthouse on or before the appearance date on the ticket.
  • Photo radar and other tickets that would normally be mailed to a vehicle owner will be held until postal service resumes. The time period to pay a traffic ticket fine begins on the date the ticket is received, which means the length of the potential postal service disruption will not count towards the payment deadline.

Courts

  • In the event of a postal service disruption, all outgoing mail from the Provincial Court of Alberta and Court of Queen's Bench will be held until regular service resumes, including:
    • notifications of upcoming court dates
    • jury summonses
    • court-issued garnishee payments
  • Time-sensitive court documents and court-issued payments can be arranged to be picked up in person by contacting your local courthouse.

Tax and Revenue Administration

  • If a mail disruption occurs, all filing and payment requirements must still be met within the specified timeframes. This applies to levy payers, corporate and commodity taxpayers, and claimants and unclaimed property holders.
  • Tax and Revenue Administration (TRA) has put measures in place to minimize inconvenience for stakeholders sending/receiving correspondence to/from TRA.
  • Please see TRA’s announcement for further details.

Security licences and permits

Training certificates

  • Training certificates will not be mailed or emailed during a mail service disruption. Contact your training provider for assistance.

Individual applications

  • Temporary security licences are valid for 60 days while your licence is being processed.
  • To apply for an individual licence during a mail service disruption:
    • visit a participating registry office - an additional service fee will be applied
    • drop off or courier applications in a sealed envelope labeled with the address below:

Calgary drop off (slide under door)
Security Programs
Law Enforcement and Oversight Branch
3rd Floor, John J. Bowlen Building
620 7 Avenue SW, Suite 300

Edmonton drop off (leave in drop box at reception)
Security Programs
Law Enforcement and Oversight Branch
9th Floor, John E. Brownlee Building
10365 97 Street NW

Courier
Security Programs
Alberta Justice and Solicitor General
9th Floor, John E. Brownlee Building
10365 97 Street NW
Edmonton, Alberta  T5J 3W7

For assistance or questions about your options:

You will receive a response within one business day.

Business applications

Submit your business application by courier or drop-off:

Security Programs
Alberta Justice and Solicitor General
9th Floor, John E. Brownlee Building
10365 97 Street NW
Edmonton, Alberta  T5J 3W7