The Investigative Services Team is mandated with the investigation of public complaints against Alberta Sheriffs, as well as investigating internal Sheriffs Branch matters. The Unit works to ensure that Alberta Sheriffs are serving Albertans in an ethical, effective, and professional manner.

Feedback from the public, both positive and negative, is essential so that the Sheriffs Branch can improve their policies, training, and service delivery. We encourage members of the public to contact us and let us know how the Alberta Sheriffs are doing.

If you have a compliment, concern or question about the conduct of an Alberta Sheriff, contact the Investigative Services Team at 1-877-643-1819 (local and toll free) or by email at jsg.psu@gov.ab.ca. Formal complaints that may require a Code of Conduct investigation by the Investigative Services Team must be submitted in writing to:

Manager, Investigative Services Team
Alberta Solicitor General and Public Security
10th Floor, 10365 97 Street
Edmonton, Alberta  T5J 3W7

Minor concerns may be handled through an informal process. They may be resolved easily through discussions with a member of the Investigative Services Team, the supervisor of the Sheriff you have concerns about, or a formal mediation process.

You will be updated on the progress of your complaint throughout the course of the investigation including the outcome. If you are not satisfied with the decision, you may appeal to the Director of Law Enforcement through the Sheriffs Appeals Delegate within 30 days of receiving the decision.

Any complaint involving alleged criminal wrong doing shall be forwarded to the police service of jurisdiction to investigate.

For further information on how to resolve a complaint, or on the appeals process, please refer to the information sheet How to resolve a complaint against a Sheriff. (PDF, 27 KB).