Income Support service standards

Albertans will receive timely assistance when they visit an Alberta Supports or Alberta Works Centre to inquire about Income Support.

When you visit an Alberta Supports or Alberta Works centre, our Income Support service standards ensure that:

  1. you will be able to talk to us about your needs today
  2. you will be helped today if you are facing an emergency
  3. you will be offered an appointment to take place within five business days if your need is not an emergency
  4. you will receive your benefits within five business days of approval

Feedback

You can share any feedback that you have on the standards or your recent Income Support experience at an Alberta Supports or Alberta Works Centre.

Please provide your contact information if you would like a response.

All fields are required unless otherwise indicated.

Are you currently receiving Income Support benefits?

The personal information you provide is being collected to inform the ongoing development and implementation of Alberta Income Support Service Standards. The personal information you provide may be used and disclosed to inform delivery of programs, benefits or services offered by the Government of Alberta under Alberta Supports.

The personal information provided to Alberta Supports is collected, used and disclosed under the authority of sections 33-40 of the Freedom of information and Protection of Privacy Act and various statutes establishing the programs included in Alberta Supports.

Please do not include unnecessary personal information on the form. Personal information you submit through this form could be observed by a third party while in transit. For questions regarding the collection, use, or disclosure of this information, contact Alberta Supports at 1-877-644-9992 (toll free) or 780-644-9992 (Edmonton).