Access your account information online
As of October 3, 2022, Tax and Revenue Administration (TRA) will no longer be processing phone or email requests for basic account information.
Account owners or their representatives can access most of the information related to their account in Tax and Revenue Administration Client Self-Service (TRACS) portal. Currently accessible information includes:
- installment balances
- financial or assessment details
- statement of accounts
- copies of Notice of (Re)Assessments.
More information about services offered in TRACS is available at alberta.ca.
COVID-19 response: TRA's online services and special notices
Tax and Revenue Administration (TRA) encourages taxpayers to use electronic means (for example: Netfile, TRACS, secure email, electronic payment, etc.) to submit payments, registrations, applications, returns, claims, objections, waivers and appeals.
In order to reduce the necessity for taxpayers and tax preparers to meet in person, TRA will recognize electronic signatures. To add a digital signature, the form must first be downloaded or opened as a PDF.
For more information, see TRA online services.
A consumer is exempt from paying tax on clear fuel if:
- the consumer provides, at the time of purchase, a fuel tax exemption certificate or other prescribed evidence of exemption; and
- the fuel is intended for a prescribed purpose or use.
The following identifies the consumers that are eligible to purchase clear tax-exempt fuel and the proof of eligibility at the time of purchase.
The Government of Alberta recognizes that many First Nations people and communities in the province prefer not to describe themselves as Indians/Indian bands. These terms have been used where necessary to reflect their legal meaning in the federal Indian Act.
Eligible consumers on reserve
The consumer must present the Alberta Indian Tax Exemption (AITE) card issued by Tax and Revenue Administration (TRA) or a card issued by the Treaty 7 Tribal Council as proof of exemption to the fuel seller. See the AITE page for more information.
Armed forces of another country
Armed forces of another country stationed in Alberta must provide documentation to the fuel seller confirming that they are armed forces of another country and where they are stationed in Alberta.
Government of Canada
To purchase clear fuel exempt of tax, the Government of Canada must provide the fuel seller an exemption certificate in the following form:
'This is to certify that the fuel ordered / purchased hereby is being purchased by:
(Name of Department, Agency or Corporation)
Which is part of the Government of Canada or is a tax-free Government of Canada agency, and is therefore not subject to Alberta fuel tax.'
Foreign operator of air transportation services
Federal documentation establishing eligibility to purchase aviation fuel exempt of excise tax must be provided to the fuel seller at the time of purchase. For more information regarding the sale and purchase of aviation fuel in Alberta, see:
Operators of mines in Alberta
An operator of a mine in Alberta may purchase liquefied petroleum gas (LPG) for use in mining operations exempt of tax from a LPG distributor by providing a copy of the letter issued by TRA acknowledging the exemption.
Railways registered with TRA may purchase clear diesel for use in operating a railway locomotive are eligible to purchase tax-exempt locomotive fuel. See the list of Entities Registered to Use Locomotive Fuel in Alberta for more information.
PDF form issues
Fillable PDF forms do not open properly on some mobile devices and web browsers. To fill in and save the form:
- Save the PDF form to your computer – click or right-click the link and download the form.
- Open the PDF form with Adobe Reader. Fill it in and save it.
How to register
For detailed step by step instructions, see:
- How to complete the Fuel Tax registration (video) – February 2022
- Fuel Tax Registration Instruction Guide (PDF, 896 KB) – November 2021
Step 1. Create or log in to your MyAlberta Digital ID account
- Create a basic account or log in to MyAlberta.
Step 2: Sign in and select Online Registration
- After you create a MyAlberta Digital ID account, login to TRACS. You will need to sign in using your MyAlberta Digital Identity user name and password. Once you log in, you will be redirected to TRACS.
- Select 'Online Registration'.
- Select ‘Fuel Tax’ from the Program Name menu.
Step 3. Complete and submit the online registration form
- After you submit your registration, you will receive a pending status notification and a reference number. TRA may need to contact you for further information.
Step 4: Once approved
- You will be notified by email that your approval letter is available in your TRACS account.
Apply for a refund
- Fuel sellers that are not a registered full direct remitter can apply for a refund for the fuel sold to eligible tax-exempt consumers.
- A claim for a refund of tax paid on fuel sold to eligible tax-exempt consumers must be received by TRA not later than 3 years from the end of the year in which the fuel was sold. The claim is filed on a monthly basis as needed.
- Full direct remitters will report the exempt sales on their generic fuel tax return. For more information, see Information for Full Direct Remitters.
Step 1: Fill out the claim form
Log in to your TRA Client Self-Service (TRACS) account and select "File a Return/Claim".
Claims can be filed online either by:
- web form (data-entry)
- XML file upload
For more information about filing using the XML file upload process, see XML Upload Requirements for Submitting Fuel Tax Returns and Claims.
Complete the following forms:
- Independent Fuel Sellers Fuel Tax Adjustments (AT372) (PDF, 293 KB)
- Schedule 2 – Other Tax Exempt Clear Fuel Sales (AT333) (PDF, 267 KB)
- Schedule 1 – Fuel Exports (AT332) (PDF, 283 KB). For more information, see Exporting fuel.
- Schedule 3 – Statement of Fuel Tax Losses (AT353) (PDF, 264 KB).
- For more information, see Refunds due to theft, destruction, contamination or bad debt.
Step 2: Submit your claim
- Online: submit the claim in TRACS and print the confirmation page for your records.
- Paper: submit your completed claim form to TRA.
Step 3: Receive your refund
- Receive your refund by direct deposit. If there were changes made to your claim, a letter of assessment will be made available in TRACS under View Assessments.
Set up direct deposit
- Login to your TRACS account
- Select 'Manage Direct Deposit'.
- Enter your banking information and contact information.
- Click 'Submit'.
For an instructional video, see TRACS videos.
Maintain your account in TRACS
TRA Client Self-Service (TRACS) is a secure online system for authorized Tax and Revenue Administration (TRA) clients to conveniently conduct business with TRA. You can do the following tasks in TRACS:
- file a claim
- submit documents
- file a Notice of Objection
- manage direct deposit
- view reports
- confirm receipt and completion of submitted claims
- view status of prior assessments, financial details and notices of assessment and reassessment
- access financial information and view account period balances
- update address and contact information
- delegate account access to other employees or authorized individuals
For more details, instructional videos and to log in to your TRACS account, see TRACS information.
How to authorize a representative
An individual with proper authorization for the business may consent to the release of confidential information about account(s) with TRA to a specific firm and/or individual.
An individual with proper authorization for the business includes a(n):
- partner of a partnership
- corporate director
- trustee of an estate
- individual with delegated authority
Step 1: Fill out the Alberta Consent Form
- Complete the Alberta Consent Form (AT4931) (PDF, 328 KB).
Step 2: Submit the consent form
- Submit your completed consent form to TRA.
Step 3: Representative receives PIN (only for TRACS access)
- TRA will review the consent form to ensure it is complete.
- TRA will issue a PIN number to the individual via secure e-mail. TRACS access can only be provided to an individual.
The representative must enter the PIN and account number to access TRACS account. See How to access TRACS for instructions.
Publications and forms
These documents discuss procedural matters and administrative policies and practices for programs administered by TRA. They are updated as necessary and a revision number assigned.
Cross-program information circulars
- TRA-1R2 – Introduction to Tax and Revenue Administration – December 2021
- TRA-2 – TRA Fairness and Service Pledge – July 2018
- TRA-3 – Alberta Commodity Tax Acts – Voluntary Disclosures – November 2018
Fuel tax information circulars
- FT-1R1 – Overview of Fuel Tax – February 2017
- FT-3R2 – Fuel Tax Exemption Certificates – February 2017
- FT-4R2 – Sale of Tax-Exempt Fuel – December 2020
- FT-6R1 – Tax Refunds – February 2017
- FT-7R1 – Assessments – February 2017
- FT-9R1 – Audits, Objections, and Waivers of Penalties and Interest – December 2020
- FT-10R2 – Offences and Related Penalties – December 2020
- FT-11R2 – Direct Remitters – August 2019
- FT-12R3 – Fuel Sellers – February 2019
- FT-13R1 – Exempt Sale Vendors – February 2017
- See the Open Government Portal for the complete set of Fuel Tax information circulars.
Submitting a claim or return using TRACS and XML file upload
If you have trouble opening fillable PDF forms, see the form instructions.
- AT4762 – Notice of Objection (PDF, 115 KB) – July 2017
- AT4812 – Application for Direct Deposit (PDF, 174 KB) – April 2017
- How to complete the Fuel Tax registration – February 2022
Sign up for updates
Complete your forms and email or fax them to:
Email: [email protected]
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