A director's order can be issued to a supplier if the supplier:

  • has breached the Consumer Protection Act or Regulations
  • uses any form, agreement, letter or other document that's misleading or contains a term that misrepresents fair trade regulations
  • publishes an advertisement that's misleading or contains a term that breaks fair trade regulations

A director's order can direct a person to:

  • stop engaging in anything that's described in the order
  • take any measures specified in the order to ensure that fair trade regulations are followed

Director’s orders can be issued for any breach of the Consumer Protection Act, Cemeteries Act or their regulations.

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Collection agencies

Debt repayment agency

Direct sellers

Employment agencies

Gift cards

Home inspections

Internet sales

Payday loans

Prepaid contractors

Retail home sales

Unfair practices


Connect with the Consumer Contact Centre:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-427-4088
Consumer Investigations Email:
Northern Alberta (north of Red Deer): ciu.north@gov.ab.ca
Southern Alberta (Red Deer and south): ciu.south@gov.ab.ca