An administrative penalty can be issued if the Director of Fair Trading finds that a person:

  • has breached a provision of this Act or the regulations
  • has failed to comply with a term or condition of a licence issued under this Act or the regulations

The Director may, by notice in writing given to the person, require the person to pay to the Crown an administrative penalty in the amount set out in the notice.

How much a penalty is

In setting the amount of the administrative penalty, the Director may consider a number of factors, including:

  • the seriousness of the contravention or failure to comply
  • the degree of wilfulness or negligence
  • the impact on any person affected by the contravention or failure to comply
  • if there is a history of non-compliance by the person
  • whether or not there were any mitigating factors relating to the contravention or failure to comply
  • whether or not the offender has derived any economic benefit from the contravention or failure to comply

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Collection and debt repayment

ARO Inc. (2018) (PDF, 36 KB)

CBV Collection Services Ltd.  (2016) (PDF, 37 KB)

CBV Collection Services Ltd. (2017) (PDF, 34 KB)

C.G.I. Credit Guard Inc. (PDF, 38 KB)

Canadian Credit Registry Corporation (PDF, 36 KB)

Debt Consulting Group Corp. (PDF, 36 KB)

EOS Canada Inc. o/a EOS NCN (PDF, 156 KB)

Financial Debt Recovery Limited (PDF, 81 KB)

Global Credit & Collection Inc. (PDF, 42 KB)

Global Credit & Collection Inc. (PDF, 40 KB)

International Credit Experts Inc. (PDF, 38 KB)

iQor Canada Ltd. (PDF, 54 KB)

MAC Financial Recovery (Canada) Inc. (PDF, 36 KB)

National Credit Recover Inc. (PDF, 43 KB)

Optimum Credit Recovery Inc. (PDF, 38 KB)

Direct sales

Canadian Standard Home Services Inc. (John Martin Kalonga) (PDF, 171 KB)

Eco Energy Home Services Inc. (PDF, 91 KB)

Green Essential Services Inc. (PDF, 66 KB)

Prairie Home Services Inc. (PDF, 63 KB)

Prairie Home Services Inc. (2nd)  (PDF, 46 KB)

Sarah Gasper (PDF, 57 KB)

Employment agencies

Canadian Training and Work Placement Inc. (PDF, 26 KB)

Global Hire Placement Services Inc. (PDF, 40 KB)

JRoss Retail Recruiters Inc. (PDF, 51 KB)

Overseas Career and Consulting Services Ltd. (PDF, 51 KB) March 1, 2016

Energy marketing

Constantin Mutombo (PDF, 117 KB)

Energy marketing and residential heat sub-metering

Direct Energy Marketing Limited (PDF, 82 KB)

Hoo Te Wong (PDF, 72 KB)

Michael Ruddy (PDF, 62 KB)


Angel's Memorials Inc. (PDF, 44 KB)

Angel's Memorials Inc. (PDF, 62 KB)

House of Cars Inc. (PDF, 390 KB)

Polar Spas (Edmonton) Ltd. (PDF, 406 KB)

Tanya Ketchum (PDF, 24 KB)

Prepaid contracting

A Fireplace Company Inc. (PDF, 57 KB)

Alberta Quality Home Comfort Inc. (PDF, 63 KB)

ARO Plumbing & Heating (PDF, 230 KB)

Bosko Exteriors Ltd. (PDF, 44 KB)

Clearview Plumbing & Heating Ltd. (PDF, 37 KB)

Closets by Design (PDF, 181 KB)

Daniel Armstrong and 123 Group of Companies (PDF, 58 KB)

Gateway Maintenance Inc. (PDF, 132 KB)

Green Tree Eco-Friendly Services Ltd. (PDF, 45 KB)

Hunt & Family Pipeline Construction Ltd. (PDF, 47 KB)

Quix Landscaping and Irrigation (PDF, 158 KB)

Rustic Creek Developments Inc. (PDF, 130 KB)

Ryan J. Merke and Redesign Renovations Inc. (PDF, 117 KB)

Savvy Renos (PDF, 77 KB)

Shaw Renovations & Construction (539889 Alberta Ltd.) (PDF, 166 KB)

Skywest Renovations (PDF, 555 KB)

URHome URWay.ca Corp. (PDF, 1.13 MB)

Waltz Construction Ltd. (PDF, 67 KB)

Public auctions

Harry Lenz Auction Ltd. (PDF, 46 KB)

Hilco Industrial Acquisitions Canada, ULC (PDF, 42 KB)

Rick's Auction Galleries (PDF, 50 KB)

Unfair practices

1869982 Alberta Ltd. o/a Money Vault (PDF, 130 KB)

Christopher Robert Shaw (PDF, 36 KB)

Carl McKittrick (PDF, 40 KB)

City Ford Sales Ltd. (PDF, 1.1 MB)

Coronation Van Lines (2013) o/a Canadian Van Lines (PDF, 44 KB)

Evan Rutherford (PDF, 61 KB)

James Martin Denis Sherwood (PDF, 39 KB)

Jason John Pender (PDF, 29 KB)

Newpage Immigration Consulting Corp. (PDF, 533 KB)


To connect with the Consumer Contact Centre:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-427-4088
Consumer Investigations Email:
Northern Alberta (north of Red Deer): ciu.north@gov.ab.ca
Southern Alberta (Red Deer and south): ciu.south@gov.ab.ca