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Request a replacement card

If you have lost or damaged your Alberta Health Care Insurance Plan personal health care card, call us to order a replacement card.

If possible, have your personal health number ready when you call.

Office hours: 8:15 am to 4:30 pm (Monday to Friday, closed statutory holidays)

Phone: 780-427-1432

High call volumes

Due to high call volumes, you will have to wait on hold or you may be asked to call another time.

If you know your health number and we have your current address, you can order your card using our interactive phone system. Call 780-427-1432 and press 3, then follow the prompts. If you do not know your health number, press 0 to be transferred to an agent.

Toll free: 310-0000 before the phone number (in Alberta)
TTY: 780-427-9999
Toll free TTY: 1-800-232-7215
Fax: 780-422-0102

If you are having issues reaching us on the phone, visit a participating registry agent office.

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