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Position profile: Director of Investigations

Learn more about the position in the job posting.

  • Job Title: Director of Investigations
  • Ministry: Alberta Ombudsman / Public Interest Commissioner
  • Competition Number: 1058024


Under the authority of the Ombudsman Act and the Public Interest Disclosure (Whistleblower Protection) Act (the Acts), the Ombudsman/Public Interest Commissioner investigates complaints of unfairness and disclosures of wrongdoing and reprisals.   The office of the Ombudsman and the office of the Public Interest Commissioner (the offices) are physically located together to share administration but have designated investigation teams for each office.  The Director of Investigations is responsible for management of the Ombudsman and Public Interest Commissioner investigation teams. These teams conduct investigations to determine the validity of complaints, propose recommendations based on their investigation findings, provide education and awareness of the offices to stakeholders.

Reporting to the Deputy Ombudsman/Deputy Public Interest Commissioner, the Director of Investigations will:

  • Manage the offices' investigation teams
  • Conduct ongoing assessment of offices' investigation processes
  • Promote education and awareness of the offices to external stakeholders
  • Direct the offices' quality assurance process


Manage the offices' investigation teams

  • Provide management, direction and oversight of the Ombudsman and Public Interest Commissioner Investigation teams.  These teams are comprised of managers and investigators (Human Relations classification)
  • Ensure investigation reports and correspondence are timely, accurate and comprehensive
  • Develop business cases, in consultation with the Ombudsman investigation managers, identifying potential own motions to be conducted under the authority of the Ombudsman Act
  • Oversee investigation team resource allocation to ensure performance targets are met
  • Ongoing assessment of the offices' investigation resource requirements based on volume of complaints and budgetary implications
  • Develop business cases for the Senior Management Team (SMT)  demonstrating the need for additional investigation resources, when required
  • Ensure recruitment and selection of investigation staff meet the needs of the investigation teams
  • Oversee the management of investigative teams employee relations issues, escalating to SMT as required
  • Advise SMT of strategies and solutions to best meet stakeholder's needs
  • Direct, mentor and coach team managers and provide the necessary tools for success
  • Oversee stakeholder expectations in the investigative process, including issues management where required
  • Oversee the process that identifies, through regular evaluations, solutions to proactively meet the needs and expectations of complainants and authorities
  • Conduct managerial reviews in response to complainants escalation of the investigative early resolution response
  • Execute ad hoc requests from SMT to gather information, analyze and prepare reports

Conduct ongoing evaluation and development of best practice investigation methods

  • Assess external investigation methodology, including emerging issues and best practices to evaluate relevance to our offices' investigation processes
  • Responsible to coordinate and oversee the offices' annual review of the Investigation Procedures Manual 
  • Based on the reviews identified above, provide substantiated recommendations to SMT for changes to the offices' investigations processes.
  • Conduct ongoing assessment of the offices' investigative capacity, competency and capability
  • Identify, coordinate and assess training needs to resolve operational gaps in investigative knowledge, skills and abilities
  • Evaluate current processes to identify and implement workflow efficiencies and new procedures

Promote awareness of the roles of the Offices of the Public Interest Commissioner and Ombudsman

  • Oversee development, delivery and assessment of public presentations delivered by the investigative teams
  • Assess and actively engage in opportunities for promoting awareness by establishing relationships with jurisdictional entities
  • In conjunction with the team managers, identify investigative cases that demonstrate the offices' success and relevance for inclusion in the offices' annual reports, presentation material, websites, etc.
  • Ensure cases summaries, articles, etc. for the above media are written accurately, succinctly and in a manner that will engage readers and highlight our offices' work

Develop and implement quantitative and qualitative standards to assess investigational quality

  • Ensure the offices' investigation quality assurance process is effective and executed on a timely basis
  • Maintain an ongoing environmental scan of good, best and leading practices quality assurance practices for offices with similar mandates
  • Conduct trend analysis on investigational activity, interpret findings and provide recommendations
  • Establish an evaluation process to ensure ongoing qualitative review

Knowledge, Skills and Abilities

  • Ability to effectively and efficiently acquire knowledge of the functions and responsibilities of the offices
  • Development of substantial knowledge of the Acts and other pertinent legislation is essential to be successful in this role
  • Highly competent in written and verbal communication, with the ability to communicate with varying levels of stakeholders with varying levels of education and experience
  • Substantial knowledge of investigative techniques
  • Ability to professionally represent the Ombudsman/PIC when interacting with a variety of stakeholders including executive management authorities (Director, ADM, Chair) during investigations
  • Substantial knowledge of public administration including informal and formal decision-making and administrative processes
  • Substantial knowledge of the principles of natural justice and procedural fairness, and the ability to apply to individual investigations
  • Expertise in handling confidential and sensitive information
  • Significant experience interpreting provincial statues, regulations, policies and other legislation and the ability to apply to investigations
  • Progressively responsible managerial/supervisory experience
  • Significant experience in policy assessment and development
  • Significant experience with quality assurance processes
  • Ability to make key decisions and have direct leadership responsibility
  • Ability to mentor and coach
  • Exceptional organizational and time management skills
  • Well-developed problem-solving and analytical skills
  • Excellent interpersonal skills and a high degree of professionalism

Competencies Required (Per the Alberta Public Service Competency Model)

  • Agility = "D"
  • Build Collaborative Environments = "D"
  • Creative Problem Solving = "D"
  • Develop Networks = "D"
  • Develop Self & Others  =  "D"
  • Drive for Results = "D"
  • Systems Thinking  = "D"
  • Develop Self and Others = "D"

Minimum Education and Experience Requirements

  • A Bachelor's degree from an accredited university and progressive management/supervisory experience are required for this position

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit the Diversity and Inclusion Policy.