Position profile: Business Improvement Coordinator

Learn more about the position in the job posting.

  • Job Title: Business Improvement Coordinator
  • Work Unit: Office of the Public Guardian and Trustee
  • Ministry: Alberta Justice and Solicitor General
  • Competition Number: 1053112


Reporting to the Assistant Public Trustee, the Business Improvement Coordinator works as a part of the OPGTIS Project (IT system replacement and business process re-engineering project) team to provide oversight and support to implementation activities within the Business Process Re-engineering (BPR) project at the Office of the Public Guardian and Trustee (OPGT) in order to drive and achieve maximum business improvement and alignment before the transition to new software. The purpose of the Business Process Re engineering project is to validate existing client service delivery business processes, apply various tools to ensure effectiveness and efficiency, and create new client service delivery business processes for areas of program commonality. Business Process Re engineering will contribute high level business needs and requirements necessary for the development of a new integrated OPGT IT system.

Responsibilities and Activities

Operational Planning: Organize, guide, and document plans for how to implement potential solutions in a live operational environment by:

  • Implementing assigned activities using rigorous project management methodology
  • Incorporating consistent interpretation and application of legislation, policy, and procedures through implementation activities
  • Monitoring work to ensure adherence to departmental policies and procedures while implementing new changes

Stakeholder Management & Issue Resolution: Oversee that critical project tasks are completed and track progress. Raise issues, concerns, and identify blockers to participants completing assigned activities. Personally ensure participants are using the forms, doing the activities assigned (via meetings, phone calls, observation, checking files, etc.) through:

  • Providing input through identifying project implementation needs or providing feedback on proposed resolution
  • Monitoring and reports on progress of project implementation activities throughout the year. Highlights areas of concern, risk, or opportunity related to program delivery and provides supported recommendations for action
  • Coordinating and facilitating communication with stakeholders with the objective of addressing the project implementation activities
  • Organizes and chairs meetings face to face, over the phone, email, and video conference
  • Travel within Alberta (1-2 times per month for 1-2 days at a time)

Measurement a Data Collection: Ensure project data is collected and recorded into relevant tackers by:

  • Documenting project implementation activity and outcomes through draft plans and action lists

Analysis & Report writing: Assist BPR Lead with analysis and report writing by:

  • Compiling, analyzing and presenting project implementation results to support the OPGT in its review of operational goals and plans.


Reporting to the Assistant Public Trustee, the Business Improvement Coordinator will be responsible to implement and oversee specific BPR projects across the OPGT organization provincially, conduct basic analysis of results and draft recommendations to present to leadership. The Business Improvement Coordinator collaborates with, motivates, and supports involved staff and is responsible for building relationships to gather relevant information about the project implementation activities.

As a member of the OPGTIS project team, this position provides information and analysis to the Business Improvement Specialist to support provincial planning, implementation, outcomes and results that will meet the needs of OPGT. This position employs a high degree of resourcefulness and creativity in supporting staff to meet the varied and often multiple needs of the cross functional business units.

Knowledge, Skills and Abilities

  • Bachelor of Commerce degree with demonstrated project management knowledge and experience
  • Experience and knowledge of the methods for running projects and/or prototype work
  • Strong planning and organization skills for both time and task management to manage project activities, timelines, and evaluation
  • Conceptual, analytical and critical thinking skills with abilities to analyze complex information and assess risks
  • Expert computer skills, including Visio basics and intermediate Excel
  • Strong communication skills (written and verbal), including writing for business, group facilitation and public speaking/presentation skills
  • Demonstrated ability to manage change and be a passionate advocate for change
  • Strong conflict resolution, crisis management, and problem solving skills
  • Ability to work in a dynamic fast paced environment
  • Demonstrated ability to generate and implement creative solutions to complex issues
  • Excellent interpersonal skills, relationship management and communication skills, including the ability to consult and negotiate with program staff
  • Ability to manage work from cross functional, cross business groups


  • Interacts regularly for direct support and to receive guidance from the Assistant Public Trustee
  • Position interacts regularly with the Public Trustee, Assistant Public Trustees, Managers and Public Guardian for details on all project work
  • Provides reports to the Business Improvement Specialist on project activity and outcomes
  • Guides the following roles through project activities:
    • Public Trustee
    • OPGTIS Project Director
    • Assistant and Associate Public Trustees
    • Public Guardians
    • Program Subject Matter Experts
    • Program and Administrative Support Staff
    • Finance Staff
    • Tax Staff
    • Quality Assurance Staff
  • Works along-side JSG partners to understand Project Management, Information Management and Information Security within Justice Services Division.

Supervision Exercised

  • No formal supervision line.

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit the Diversity and Inclusion Policy.